Licensed Public Adjuster – Austin, Texas

About Us

Rockwall National Public Adjusters is one of the most established public adjusting firms in the region. For more than 15 years, we have successfully advocated for property owners, supported by leadership with over 20 years of experience in the insurance claims industry.

We pride ourselves on our longevity, high retention, and reputation for excellence. Many of our adjusters and office staff have been with us for over 10 years, reflecting our supportive culture and commitment to long-term careers.

At Rockwall, our mission is simple: level the playing field, fight for our clients' rights, and secure the settlements they deserve. By joining our team, you will become part of a well-respected firm with proven processes, unmatched administrative support, and a collaborative environment that fosters professional growth.

The Role

We are seeking a motivated and Licensed Public Adjuster in Texas to join our team in a hybrid, commission-based role.

As a Public Adjuster, you will represent policyholders throughout the insurance claims process, guiding them through stressful property damage losses and securing fair settlements. You will play a vital role in soliciting referral business, signing clients, evaluating damages, preparing and negotiating claims, and advocating for clients' best interests.

This position is designed to support all levels of experience:

• Newly licensed adjusters benefit from structured training, mentorship, and back-office support.
• Experienced adjusters gain access to qualified leads, advanced systems, and a trusted brand with a long-standing reputation.

Key Responsibilities

• Collaboratively solicit residential and commercial new claims and referral partners
• Sign, inspect, evaluate, and document property damage for residential and commercial claims
• Prepare, submit, and negotiate insurance claims on behalf of policyholders
• Communicate with clients, insurance carriers, contractors, and stakeholders to advance claims efficiently
• Advocate for clients' best interests and ensure fair settlements are achieved
• Maintain accurate records, reports, and claim documentation
• Deliver exceptional customer service while educating clients on the claims process
• Generate new business and efficiently close provided leads

Required Qualifications

• Active Texas Public Adjuster license (or ability to obtain one)
• Prior experience in insurance adjusting, construction, restoration, or a related field preferred, but not required
• Strong negotiation and communication skills
• Organized, detail-oriented, and able to manage multiple claims simultaneously
• Professional demeanor with a client-focused mindset
• Valid driver's license and reliable transportation for field inspections

Compensation & Benefits

• Commission-based structure with unlimited earning potential
• Training and ongoing professional development
• Career growth opportunities within a supportive and collaborative team
• Hybrid work flexibility (field + office)
• Full administrative and office support (contracts, compliance, claims, invoicing, mortgage company payments)

The Rockwall Difference

At Rockwall, we provide unmatched support at every stage of the claims process, allowing our adjusters to focus on serving clients and building careers.

Key Advantages:

• Comprehensive adjuster onboarding and mentorship programs
• Professional ongoing sales training to close contracts faster and expand referral networks
• Proprietary lead generation sources and affiliate networks
• Automated client onboarding to reduce paperwork
• Access to advanced claims management software for streamlined workflows
• Hands-on field training for residential and commercial claims
• Xactimate training and estimate reviews to ensure complete assessments
• Seamless invoicing and fee collection support
• Regular updates on case law, legislation, and industry trends
• A collaborative team environment that promotes growth and shared knowledge

Why Join Rockwall NPA

• 20+ years of insurance industry expertise
• 15+ years as a trusted, established firm
• Strong reputation and high staff retention
• Proprietary lead generation sources and long-standing affiliate networks
• Full support systems that empower adjusters to succeed
• A company culture built on professionalism, advocacy, and results