Bilingual Customer Service Representative

6 days ago

Birmingham, Alabama, United States Connect Components Full time

Overview

We are seeking a dedicated and enthusiastic Bilingual Customer Service Associate to join our dynamic team. In this role, you will be responsible for providing exceptional customer service to our diverse clientele, utilizing your bilingual skills to effectively communicate and assist customers in both English and another language. Your ability to analyze customer needs and provide tailored solutions will be key in enhancing the overall customer experience.

Duties

  • Respond promptly to customer inquiries via phone, email, or chat, ensuring a high level of service at all times.
  • Analyze customer issues and provide effective solutions while maintaining a positive attitude.
  • Communicate clearly and effectively with clients in both English and a second language, ensuring understanding and satisfaction.
  • Type accurately and efficiently while managing multiple tasks in a fast-paced call center environment.
  • Provide information about products and services, assisting customers with their needs and upselling when appropriate.
  • Maintain accurate records of customer interactions and transactions in our computerized system.
  • Collaborate with team members to improve processes and enhance the overall customer service experience.

Requirements

  • Proficiency in English and at least one additional language is required; multilingual candidates are highly encouraged to apply.
  • Previous experience in customer service or client services, preferably in a call center setting.
  • Strong communication skills with the ability to convey information clearly and concisely.
  • Excellent analytical skills to assess situations and provide effective solutions.
  • Familiarity with sales techniques is a plus, as well as the ability to engage customers positively.
  • Proficient typing skills with the ability to navigate computer systems efficiently.
  • A positive attitude, strong work ethic, and willingness to learn are essential for success in this role.

Join us as we strive to deliver outstanding service while fostering a supportive work environment that values diversity and inclusion

Job Types: Full-time, Part-time

Pay: $ $15.00 per hour

Benefits:

  • Flexible schedule
  • On-the-job training

Language:

  • Spanish (Required)

Work Location: In person

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