Transfer Center Associate

Transfer Center Associate - Full Time

Cayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with our team of extraordinary professionals who are continuously discovering clinical innovations and enhancing access to the most up-to-date facilities, equipment, technologies, and research protocols. Cayuga Health's commitment to our employees includes competitive compensation, comprehensive employee benefits programs, and the opportunity to explore and build a career in healthcare through our many professional development programs. 

The Transfer Center Associate plays a key role in facilitating seamless patient transfers between hospitals, working closely with RNs, physicians, and EMS teams. They leverage strong communication and organizational skills to manage transfer requests, arrange appropriate transportation, and ensure all required documents and patient details are accurately recorded. This position is essential in supporting exceptional care and ensuring smooth transitions for patients.

Roles and Responsibilities:

• Builds trusting, professional relationships with referring parties, providing empathetic and exceptional customer service to address patient transfer needs effectively.
• Coordinates and facilitates hospital transfers, ensuring compliance with EMTALA laws, hospital policies, and proper levels of care.
• Collaborates with physicians, nurses, Administrative Supervisors, and Patient Access teams to secure clinical information, assign beds, and initiate patient registration before transfer.
• Ensures accurate documentation of transfer requests, capturing patient demographics, clinical details, provider information, and payer authorizations in the electronic medical record.
• Coordinates transportation logistics, including ground and air transport, while keeping all stakeholders informed of updates or changes impacting the transfer process.

Required Skills and Experience:

• High School Diploma or equivalent experience
• Basic Life Support (CPR) Certification to ensure immediate patient care when necessary.
• Exceptional organizational and time management abilities, enabling efficient coordination of patient transfers and adherence to legal standards.
• Functional understanding of EMTALA law and CMS guidelines, ensuring compliance with all legal requirements during patient transfers.
• Outstanding customer service and communication skills, fostering trust and professional relationships with patients, families, and healthcare teams.
• Proficiency in electronic medical records and payer authorization processes, ensuring accurate documentation and seamless transfer procedures.

Preferred Skills and Experience:

• Regularly operates a computer keyboard and other office equipment, requiring precise coordination and control.
• Occasionally transports items weighing up to 40 pounds, such as boxes, equipment, or IV solutions, positioning them as needed.
• Moves within the workspace to access various areas, including low shelves and file drawers, which may involve bending, stooping, or kneeling.
• Remains in a stationary position, whether sitting or standing, for extended periods during work hours.
• Capably uses all necessary job-related equipment to perform essential functions effectively.

Physical Requirements:

• Regularly operates a computer keyboard and other office equipment, requiring precise coordination and control.
• Occasionally transports items weighing up to 40 pounds, such as boxes, equipment, or IV solutions, positioning them as needed.
• Moves within the workspace to access various areas, including low shelves and file drawers, which may involve bending, stooping, or kneeling.
• Remains in a stationary position, whether sitting or standing, for extended periods during work hours.
• Capably uses all necessary job-related equipment to perform essential functions effectively.

Location and Travel Requirements:

• Initially onsite at Cayuga Medical Center in Ithaca, NY moving to Montour Falls, NY in 2025
• 2 On / 2 Off Schedule Rotation

Pay Range Disclosure:

• $24-$25 per hour

Cayuga Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.

We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.

If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Cayuga Health Talent Acquisition team