Data Center Operations Technician I

6 days ago

St Louis, Missouri, United States Lightedge Full time $60,000 - $90,000 per year

LightEdge is an enterprise-grade cloud services and colocation company focused on the needs of businesses and their critical IT requirements. The Data Center Operations Technician I is responsible for supporting the daily operation, maintenance, and service of LightEdge's datacenter environments.

This entry-level role provides foundational experience in hardware deployment, troubleshooting, inventory control, and customer support. The Technician I works under the supervision of senior staff to ensure reliable datacenter performance and adherence to company procedures and safety standards.

Responsibilities
  • Deploy, upgrade, and troubleshoot datacenter hardware including servers, cabling, power, and related components.
  • Respond to support calls and incidents within the ticketing system; document resolutions accurately and complete change requests within approved maintenance windows.
  • Maintain accurate inventory of consumables (drives, cables, SFPs, processors, DIMMs, NICs, etc.) and recycle end-of-life devices appropriately.
  • Assist with shipping, receiving, and unpacking of datacenter hardware and components.
  • Support physical deployments for new projects including rack location, cabling, and power planning.
  • Collaborate with project managers and senior technicians during datacenter expansions, hardware refreshes, and maintenance events.
  • Participate in the datacenter on-call rotation to support urgent operational needs.
  • Coordinate with vendors for parts replacement, troubleshooting, and hardware returns.
  • Assist with datacenter tours and customer visits as requested.
  • Support internal and external audits by maintaining accurate documentation and access control compliance.
  • Follow all safety, security, and operational procedures to ensure datacenter reliability and availability.
  • Perform other duties as assigned.
Education and Experience
  • Associate degree in Information Technology, Computer Science, or a related discipline; or equivalent combination of education and work experience.
  • 1–2 years of experience in a datacenter, technical support, or managed service provider environment.
  • Experience with ITSM tools such as ServiceNow, Salesforce, or equivalent platforms.
  • Strong troubleshooting and problem-solving skills in hardware and basic network environments.
  • Familiarity with cabling standards and safe handling of power and server components.
  • Experience working with vendors or telecom carriers on basic support tickets.
  • Excellent communication and interpersonal skills with a focus on teamwork and professionalism.
  • Ability to prioritize tasks and manage time effectively in a fast-paced environment.
  • Demonstrated adaptability and willingness to learn new technologies and procedures.
Preferred Certifications
  • CompTIA A+ or Server+
  • Network+ (preferred)
  • OSHA 10 or similar safety certification (preferred)

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