Business Support Specialist

DFW Movers & Erectors is looking for a Bilingual Business Support Specialist who's ready to deliver exceptional support, help keep the team on track, and move the things that make your world.

As a Business Support Specialist, you will play a key role in supporting sales, HR, and general office operations, ensuring that the team and business run smoothly day to day. Your work will center on handling administrative tasks, assisting with customer intake and sales support, and coordinating across departments to keep projects moving forward. You'll also use your bilingual English/Spanish skills to assist with conversations and translate documents, helping bridge communication and strengthen relationships within the company.

This role is more than just administration – it's about being the backbone of the office, staying organized, and making sure the details don't slip through the cracks. If you have experience in administrative support, payroll, or customer service –especially if you enjoy variety in your day – you'll find this a rewarding opportunity. Strong organizational skills, attention to detail, and a people-first mindset are essential to success.

Position Responsibilities

• Greet, welcome, and direct guests to the appropriate person or location
• Respond to incoming calls as the first point of contact for the business, providing a high level of professionalism, customer service, and friendly reception experience
• Engage and pre-qualify prospective customers by answering initial questions, gathering and recording accurate details, confirming service requirements, and determining needs before referring them to the sales team.
• Assist with scheduling customer appointments to support the sales process.
• Assist Field Estimators with preparation of quotes, work orders, and purchase orders in WrightPlan.
• Enter job expenses and upload documents when work orders are completed and ready for billing
• Work with Field estimators to distribute and collect completed work orders in a timely manner for billing purposes
• Ensure reception area is clean and organized, with all necessary marketing materials (e.g. pens, forms and brochures)
• Receive, sort and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Order office supplies and keep inventory of stock
• Provide administrative support to all team members as necessary
• Perform miscellaneous clerical and administrative duties as needed
• Compile, verify, and enter weekly payroll data from timekeeping systems and internal records to maintain accurate payroll documentation.
• Assist employees with timekeeping issues, basic payroll questions, and HRIS issues
• Work closely with HR and Operations teams to ensure time is accurate
• Follow up with managers and employees on time discrepancies, missed punches, and outstanding approvals.
• Assist employees with system access and basic troubleshooting
• Work with the HR Manager to keep systems updated with current employee data
• Facilitate communication by serving as a Spanish/English interpreter and translator as required
• Provide ongoing support to HR and Sales teams
• Additional duties as assigned

Critical Competencies

• Bilingual (Spanish) both written and verbal – Required
• 100% in office, no remote work
• Exceptional attention to detail, with a track record of accuracy and dependability
• Collaborative mindset with a positive attitude and a strong focus on customer service
• Excellent written, verbal, and interpersonal communication skills
• Sense of urgency, ownership, initiative, and accountability in resolving issues
• Quick learner, with the ability to navigate multiple software systems
• High attention to detail and accuracy while working under a deadline
• Ability to handle sensitive and confidential information with discretion
• Self-starter, capable of working independently
• Team player with a continuous learning mindset
• Willingness to perform additional duties to support team success
• Flexible and able to multitask; can work within an ambiguous, fast-moving environment
• Possess personal qualities of integrity, credibility, and commitment to corporate mission

Qualifications

• High school diploma or equivalent required; post-secondary education a plus
• Minimum 2 years of experience in inside sales, human resources, or other related fields
• Payroll experience a plus
• Proficient computer skills using Microsoft Office (Excel, Outlook and Word)
• Demonstrated ability to operate basic office equipment
• Valid driver's license

DFW Movers & Erectors, Inc. is an industrial moving company specialized in rigging, crating, moving, erecting, painting, and warehousing of heavy machinery throughout Texas since 1980. We proudly service the state of Texas from our locations in Fort Worth, Garland, San Antonio, and Katy.

Our Core Values define who we are and DRIVE everything we do. We strive to:

Deliver – We do what we say we will do

Respect – We treat people with dignity and respect

Integrity – We do the right thing even when no one is looking

Vigilance – We watch out for the company, each other, and our customers

Excellence – We do it right the first time

We are committed to providing a safe work environment with the help of every employee. We continue to elevate the standard for quality work empowered by good safety sense in all areas of the workplace.

Benefits:

Health Insurance

Dental Insurance

Vision Insurance

Company-paid Life Insurance & Short-Term Disability

401k w/ company match

Paid Holidays

Paid Time Off

DFW Movers & Erectors, Inc. is an Equal Opportunity Employer. Applications are considered without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.