Operational Compliance Specialist

The Compliance Analyst researches regulations by reviewing regulatory bulletins and other sources of information. Prepares reports by collecting, analyzing, and summarizing information. Maintains rapport with regulatory personnel by arranging continuing contacts; resolving concerns. Plans and coordinates operational activities to guarantee compliance. Ensure that Manulife / JH is compliant with rules and regulations.

Individual Responsibilities

• Handles first-line compliance activities within established guidelines for quality and timeliness
• Ensure Business processes and procedures are compliant and facilitate mitigation/ remediation when required
• Assess Business Area compliance through risk assessments
• Continues to build strong working relationships with compliance and business partners
• Assists senior level team members with routine tasks and assignments
• Supports special projects
• Acts as the AML Coordinator and Privacy Coordinator for the department, interfacing with internal working groups on best practices
• Work with enterprise compliance teams to monitor AML policies and procedures
• Develop, conduct, and track annual AML and Privacy trainings
• Track and administer fraud controls
• Keep the complaint logs complete and current
• Work closely with second-line compliance to evidence required exercises and respond to testing

Shared Responsibilities

• Shares best practices with other team members, ensuring consistency and scalability
• Performing periodic reviews of transaction processing, business processes, etc. to ensure internal departments are complying with policies and federal securities regulations
• Preparing quarterly Committee reports
• Coordinating audits and exams conducted by internal and external auditors

Required Qualifications

• 3-5 years of industry experience
• Ability to communicate clearly to non-technical audiences on compliance issues
• Ability to prioritize, organize, and work on multiple tasks simultaneously to achieving deadlines
• Strong written and verbal skills to effectively communicate while working with BU partners and with different levels of the organization.
• Technology skills; knowledge of or ability to learn applicable compliance or business systems
• Solid analytical and problem-solving skills.
• Detail oriented
• Strong ethical compass
• Knowledge of the financial services industry
• Understanding of the regulatory environment in which the Company operates and some understanding of key compliance concepts.
• Developing negotiating, influencing, and relationship building skills.
• Ability to represent business internally (our department) and externally (outside our department) within the company

When You Join Our Team

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see

About Manulife And John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Referenced Salary Location
USA, Massachusetts - Full Time Remote

Working Arrangement
Remote

Salary range is expected to be between
$60,375.00 USD - $100,625.00 USD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

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Company: John Hancock Life Insurance Company (U.S.A.)