Customer Service Representative

2 weeks ago


Elizabeth, New Jersey, United States Masis Staffing Solutions Full time $78,400 - $88,000 per year

Masis Staffing Solutions is assisting our client in searching for a
Customer Service Representative
in
Elizabeth NJ.
Position is temp-to-perm (initially temporary for a few months with opportunity to convert to permanent.

We are looking for a
Customer Service Representative
to support warehouse operations by processing orders, coordinating shipments, and ensuring smooth communication between customers and carriers. If you are a problem solver who enjoys working in a dynamic setting, this is the role for you

Salary:
$19.00 to $21.00 per hour based on experience

Schedule:
Monday through Friday, 8am to 4:30pm (onsite, not remote)

Duties and Responsibilities:

  • Key Responsibilities of the
    Customer Service Representative
    Will process orders and receipts, including locating, creating, importing, and adjusting charges
  • Manage cycle counts by tracking, adjusting, canceling, or relocating inventory
  • Distribute orders and assign inventory locations to ensure warehouse accuracy
  • Will import items and perform batch item updates
  • Conduct report analysis to maintain accurate records and ensure data integrity
  • Communicate daily with carriers and customers to resolve any order or shipment issues
  • Will collaborate with co-workers to optimize warehouse operations and improve efficiency

Experience Required:

  • Prior customer service experience in a warehouse/logistics company is preferred
  • Experience dealing with customers/clients in a 3rd Party Logistics is a strong plus
  • Must be proficient in Microsoft Excel and Word
  • Excellent written and verbal communication skills
  • Ability to work well in a team setting and problem-solve independently


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