Interface Specialist

Overview

We are seeking a skilled Healthcare Certification Engineers to join our team to develop and support integration solutions. The ideal candidate will have a strong technical background and excellent problem-solving skills.

Basic Purpose:

The Certification Engineer will work through the full development life cycle including analysis, specification, design, development, testing, implementation, and support for complex vendor integration. Must be able to learn technologies and business issues/resolutions quickly, make technical and business recommendations that fit customer needs, and work to deliver and support the appropriate solutions in a timely, professional manner.

Duties

1. Develop technical design documents for complex, bi-directional, and reverse interfaces. Develop templates to be used for additional integration.

2. Certify new vendors/products/functionality to ensure they meet Client requirements as well as all applicable regulatory requirements.

3. Use the technical design documents to design and interface / integration solutions using the appropriate proprietary tools and Integration Engine technologies.

4. Implement and document beta client interface projects, secondary development efforts, and test plans.

5. Provide Tier 3 Service Manager Ticket Support of production interfaces/integrations for complex production issues.

6. Develop, implement, and test high complexity production enhancements for existing HUB vendors and/or customers

7. Provide high level support to resolve and monitor integration engine reports to identify problematic customer issues to facilitate resolution

8. Participate in innovation activities and support emerging technologies including FHIR, HL7 LRI guides, Genomic Reporting, etc.

9. Support the setup of HUB and Cloverleaf interfaces being developed

10. Comply with Clients' mission, values and standards

Qualifications / Education

Education Preferred:

• Degree (BS/BA) or comparable experience

Work Experience:

• 3-4 years of experience in a laboratory customer connectivity role.

Other:

• Strong commitment to customer service through teamwork
• Demonstrate solid grasp of key technical and process concepts related to all types of client connectivity issues
• A combination of Information Technology, Customer Service and Project Management skills, or equivalent training
• Excellent trouble shooting skills
• Proficient with interface support, general connectivity support and problem resolution procedures.
• Excellent verbal and written communication skills to interact with internal business partners and external clients
• Excellent verbal and written communication skills to interact with internal business partners and external clients

Desirable Qualifications

• Ability to learn emerging technologies and eagerness to continuously increase and improve skill set
• 2-5years experience in Health Care industry and/or clinical information systems support
• Proficient with multiple LIS platforms that are currently deployed at Client Site,
• Solid understanding of support tools, processes, and environment, including call tracking software (i.e. Service Manager) Quanum, Interfaces, and HL7

Business Hours:

Monday- Friday 9am-5pm EST. Weekends may be required.

Pay and Benefits Pay Range Minimum: $72,800.00 per year (or $35.00 per hour)

Pay Range Maximum: $84,989.00 per year (or $40.86 per hour)

HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.

A candidate's pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Job Type: Full-time

Pay: $ $40.86 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: Remote