Homeless Services Specialist II

Requisition ID:

47342

Work Location:

Housing - Housing Resource Center, N Witchduck Road

Pay Range:

G.24, $54, $84,156.80

Starting Salary:

Minimum of the Pay Range

Work Schedule:

M-F, 8am-5pm

Part Time Hours/Wk:

Job Open Date:

10/28/25

Application Deadline:

11/7/25

Job Duties:

Housing and Neighborhood Preservation, a department with the City of Virginia Beach, connects people to resources to help them obtain, maintain or sustain housing in vibrant, well-maintained neighborhoods. Our Homeless Services division is seeking a motivated, compassionate, customer-service oriented individual to fill the role of a Family Shelter Senior Caseworker.

Under general supervision from the Homeless Services Coordinator, the Family Shelter Senior Caseworker will ensure the well-being of both participants and volunteers while overseeing daily operations of the Family Shelter program, which serves 10 vulnerable families who are experiencing homelessness. The Senior Caseworker will manage all aspects of shelter operations while providing patient, respectful, client-centric, and trauma-informed care and support with the goal of connecting families to permanent housing as quickly as possible.

Representative Work Functions and Responsibilities

Direct, plan, distribute, and monitor work assignments for the program staff. Monitor and evaluate productivity and individual performance of staff to ensure job expectations are met and established processes and procedures are applied consistently and appropriately. Monitor and evaluate the quality of service delivery to ensure a positive response to client needs/concerns, community inquiries, and complaints. Supervise the work of programmatic, technical and clerical staff.

Maintain a safe, supportive environment and build respectful, professional relationships with participants. Monitor facility to maintain the safety of participants and shelter space. Assist participants with shelter routines and in following all shelter procedures. Help participants work through possible discord with others living in the shelter.

Ensure Housing Stability Plans are established with each household 24 hours after program entry. Work to ensure shelter participants are exiting shelter and going into permanent housing in the shortest possible time. Link shelter clients to relevant and appropriate resources to improve housing outcomes. Communicate observations and interactions with participants to the other shelter staff and Program Manager through daily log. Ensure file documentation is complete, accurate, verified, and updated in paper and/or electronic systems as required.

Assist with meals as needed, following all food safety guidelines.

Intervene in client crises.

Keep shelter clean, restock supplies.

Participate in staff meetings and relevant training as required.

Adhere to all Departmental policy, procedures, and professional code of ethics.

Complete all duties as assigned. Other duties as required.

This position will participate in a rotation for on-call duty for the Family Shelter.

The City offers a generous benefits package which includes health, dental and life insurance, retirement and savings plans, maternity/paternity and parental leave, holidays and paid leave.

Official City Job Description:

https://virginia-beach-departments-

Working Conditions:

https://workingcondition-summary-

Minimum Requirements:

MINIMUM QUALIFICATIONS: Any combination of education (above the high school level) and/or experience equivalent to six (6) years in a human services field or fields providing experience in human services/direct services/case management. Must have a current and valid driver's license.

SPECIAL REQUIREMENTS: All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Work hours and work locations may be adjusted to meet client, city or community needs and situations, including some weekends, some evenings, work from home, alternating days in the office, and office sharing.

Additional Requirements:

DMV Transcript: Required

CDL: Not Required

DOT History: Not Required

CPS Check: Not Required

Physical: Not Required

Respirator: Not Required

Polygraph Review: Not Required

Psychological Screening: Not Required

Attachments Required:

Preferences:

Experience in the human services field, working with people living in poverty or experiencing homelessness. Experience leading a team of individuals. Case management experience. Prior experience working in a shelter program. Experience applying Housing First philosophy. Experience analyzing information and making decisions/recommendations. Critical thinking skills. Excellent communication skills.

Special Instructions:

• Please complete the application in its entirety and include your resume if required by the posting.
• Your responses to any "Supplemental Questions", if attached to this requisition, must be supported by the information you provide on your application and/or resume; or otherwise demonstrated during the hiring process.
• You will not be able to access the details of this job ad once the closing date has passed. If you would like to retain this information, please take a screen shot or print using your browser's printing capability.

VRS Contribution: All full-time employees are required to contribute 5% of annual salary toward their retirement account; in accordance with VRS retirement provisions. This will be handled through a pre-tax payroll deduction.

Drug Free Workplace: The City of Virginia Beach maintains a drug free workplace.