Assistant General Manager

2 days ago

Canton, Ohio, United States Planet Fitness - National Fitness Partners Full time

Full-Time. Hourly paid position. Starting at $18.75 per hour.

At National Fitness Partners, we don't just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

  • We Are Accountable – Self-starters who pursue excellence.
  • We Are Driven – Problem solvers who deliver results.
  • We Are Passionate – Positive energy with a real desire to help others.
  • We Are Ambitious – Always learning and growing toward success.

We believe in the power of our people to make a difference. If you're looking for a career where your passion meets purpose, we want YOU on our team

Assistant General Manager Benefits:

  • Growth Opportunities over 90% of our management team started as an entry level team member
  • PTO for all employees
  • 401K Retirement Fund (Employer match up to 4%)
  • Health Insurance Options including Health, Dental, Vision, family life insurance, and more
  • Basic Life Insurance & Short-Term Disability I00% Company Paid
  • Employee Assistance Program
  • Free employee Black Card Membership including one free Black Card Membership for a direct family member

Assistant General Manager Responsibilities:

The Assistant General Manager is responsible for all club operations. This includes ensuring that the operational and financial goals are met, creating member experiences that produce Raving Fans, and developing and leading a staff of servant leaders whose mission is to transform the lives of those they serve.

  • Work with GM to meet NFP standards with respect to club stats, i.e., closing %, BC%, secondary billing, utilization, etc.
  • Partner with GM to decrease club turnover by hiring, motivating, developing and leading competent staff members focused on creating Raving Fans.
  • Support staff scheduling with the goal of maximizing staffing resources while keeping payroll hours in line budget allotment.
  • Hold staff accountable to policies and procedures. Provide constructive counseling in a timely manner.
  • Partner with the GM to complete One-on-Ones on time with development goals and objectives.
  • Model Servant Leadership through daily interactions.
  • Work side-by-side with staff, supporting front desk activities through the use of the info call script, giving member tours, using DataTrak to enroll/manage/cancel members, and cleaning club to NFP standards.
  • Hold members accountable to club policies. Deal with member issues promptly and courteously.
  • Understand and promote a safe and healthy club environment.
  • Participate in marketing promotions.
  • Report member accidents in a timely manner through the NFP process.
  • Provide back-up support for staff as necessary.

Job Requirements:

  • Superior customer service skills, preferably in the fitness industry.
  • High school education/GED.
  • Management experience through Planet Fitness preferred.
  • Exceptional leadership, diplomacy and listening skills.
  • Basic computer proficiency (Microsoft Suite).
  • Ability to successfully coach and develop team members.

Physical Demands:

  • Ability to lift up to 80 pounds.
  • Walking and standing for prolonged periods of time.
  • Crouching, bending, using hands to pinch and grasp.

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