Support Analyst

1 week ago

Philadelphia, Pennsylvania, United States IntePros Full time

IntePros is seeking a Support Analyst to join our team and provide exceptional Tier 1 technical support for our award-winning healthcare client. This individual will serve as the first point of contact for IT-related issues, delivering high-quality customer service and technical assistance to end users across hardware, software, and operating systems.

Working under direct supervision, the Support Analyst will help ensure smooth IT operations, timely resolution of technical issues, and effective escalation of complex problems when needed.

Responsibilities

  • Serve as the first line of support for all incoming IT service requests, incidents, and inquiries.
  • Diagnose and resolve Tier 1 issues related to hardware, software, peripherals, and operating systems via phone, remote tools, or in-person support.
  • Accurately document all service requests and incidents using call-tracking systems and ensure issues are tracked through to resolution.
  • Escalate Tier 2 issues to the appropriate teams when necessary.
  • Maintain a strong customer service focus by responding promptly and professionally to all end-user requests.
  • Manage Level 1 support queues, ensuring proper categorization and assignment of issues.
  • Provide recommendations to improve service quality, reduce recurring incidents, and enhance efficiency.
  • Continue to build technical knowledge of applications, hardware, mobile devices, and multiple operating systems.
  • Support departmental initiatives and team goals through collaboration and proactive problem-solving

Qualifications
Education:

  • Required: High school diploma or equivalent.
  • Preferred: Some college coursework or a technical school diploma.

Certifications (Preferred)

  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+

Experience And Skills

  • Minimum of 1 year of experience providing end-user device (EUD) support, service desk assistance, or equivalent technical support experience.
  • Previous experience in a healthcare or medical environment is highly desirable.
  • Strong customer service orientation with excellent written and verbal communication skills.
  • Ability to diagnose, analyze, and resolve issues effectively in person, over the phone, or remotely.
  • Proficient in troubleshooting hardware, networking, and telecommunications equipment.
  • Working knowledge of Microsoft software environments, including security, deployment, imaging, and compliance.
  • Familiarity with TCP/IP networking fundamentals.
  • Highly organized with the ability to follow established processes and recommend improvements.
  • A collaborative team player who can also perform effectively with minimal supervision.
  • Knowledge of medical terminology or experience supporting clinical users is a plus.

  • Technical Support Analyst

    2 days ago

    Philadelphia, Pennsylvania, United States Two95 International Full time

    Title – Technical Support Analyst Position – Fulltime Location – Philadelphia , PA Salary-$Open(Best Possible) Required Skills:Implementation, maintenance and support of server environments, local and wide area networks at al locations. May require sitting for extended periods of time. Light lifting and/or carrying, not to exceed 50 lbs....

  • DTS Support Analyst I

    3 days ago

    Philadelphia, Pennsylvania, United States Children's Hospital of Philadelphia Full time $25 - $31

    SHIFT:Day (United States of America)Seeking Breakthrough MakersChildren's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation. At CHOP, your experience is valued; your voice is heard; and your...

  • Infogix Support

    3 days ago

    Philadelphia, Pennsylvania, United States Miracle Software Systems, Inc Full time

    WeMiracle Software Systems.INC have opening for a "Infogix Support & Migration Analyst" position @PA, USA (Remote)Position: Infogix Support & Migration Analyst (Remote)Location: PA but its remote.Description :We are seeking aproactive and detail-oriented Infogix Support & Migration Analystto manage ongoing Infogix Control operations and support development...

  • Support Analyst

    2 weeks ago

    Philadelphia, Pennsylvania, United States Talent Groups Full time $40,000 - $80,000 per year

    Duration: 7 months to startJob DescriptionJob Summary:Demonstrate basic knowledge of Tier 1 service level support as relates to addressing Hardware (PC or End-User Devices & peripheral equipment), and application software, and operating system issues.Exhibit sound customer service skills by effectively handling customer problems and ensuring proper...

  • Support Analyst

    1 week ago

    Philadelphia, Pennsylvania, United States Talent Groups Full time

    Duration: 7 months to startPay: $16- $26/hr W2Fully onsiteJob Summary:Demonstrate basic knowledge of Tier 1 service level support as relates to addressing Hardware (PC or End-User Devices & peripheral equipment), and application software, and operating system issues.Exhibit sound customer service skills by effectively handling customer problems and ensuring...

  • Infogix Support

    2 days ago

    Philadelphia, Pennsylvania, United States Smart IT Frame LLC Full time

    We are hiringRole: Infogix Support & Migration AnalystLocation: Philadelphia, PAType: ContractJob Description:We are seeking a proactive and detail-orientedInfogix Support & Migration Analystto manage ongoing Infogix Control operations and support development tasks during our transition to an ETL framework on GCP. This role will act as a key liaison between...

  • Cybersecurity Analyst

    2 weeks ago

    Philadelphia, Pennsylvania, United States BlueWater Federal Solutions Full time

    Overview Bluewater Federal is looking for a Cybersecurity Analyst to support the Naval Surface Warfare Center (NSWC), Philadelphia, PAAs a Cybersecurity Analyst, you will support in the collection, organization, and analysis of network and system data to identify and address emerging risks, supporting Navy RMF compliance and continuous monitoring...

  • Legal Analyst

    1 week ago

    Philadelphia, Pennsylvania, United States Tower Legal Solutions Full time

    Entry-Level Legal Analyst Opportunity | Hybrid | Philly or NYC.Our client is seeking analysts from diverse backgrounds looking to further their careers in the legal and financial space as soon as possible. We're partnering with a global leader in legal and business services known for its work on high-profile class action and regulatory settlements. This team...

  • Infogix Support

    2 weeks ago

    Philadelphia, Pennsylvania, United States SP Software Solutions Full time $60,000 - $120,000 per year

    Role: Infogix Support & Migration AnalystLocation: Philadelphia, PADuration: Long TermJob Description:We are seeking a proactive and detail-oriented Infogix Support & Migration Analyst to manage ongoing Infogix Control operations and support development tasks during our transition to an ETL framework on GCP. This role will act as a key liaison between data...

  • Application or Clinical Analyst

    2 weeks ago

    Philadelphia, Pennsylvania, United States Penn Medicine, University of Pennsylvania Health System Full time $60,000 - $120,000 per year

    DescriptionPenn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.Today at...