Customer Care Center Analytics Intern

Job Summary

The Customer Care Center provides customer facing service delivery that aligns with Westfield's corporate goal to earn the loyalty and trust of our customers.  We support customer advocacy through managing to customer perceptions of Westfield's ability to deliver on its brandy promise in activities of billing, claims, and other customer facing services.  
Interns will utilize strong analytical skills to assist the Leadership Team with consolidating and analyzing contact center, billing, and claims data.  They will analyze trends and identify drivers of performance, leveraging tools such as Excel and contact center management software.

Applicants must be currently authorized to work in the United States on a full-time basis without employer sponsorship.
 

Job Responsibilities

• Assists the business unit in completing the tasks assigned to them, which often includes, but is not limited to, project work and covering the day-to-day operations of the business unit.
• Participates in training programs, workshops, and on-the-job learning opportunities to enhance knowledge and skills related to the field or industry of the internship.
• Participates in summer internship program events, including Lunch and Learns.
• Completes assigned tasks and projects efficiently and effectively, following instructions and guidelines provided by supervisors or mentors.
• Conducts research, gathers data, and analyzes information relevant to the internship focus or assigned projects.
• Takes responsibility for administrative and support tasks of the department.
• Collaborates with colleagues, supervisors, and other stakeholders to effectively communicate progress, challenges, and ideas, and actively participates in team meetings or discussions.
• Works on projects that provide opportunity to collaborate with other interns as well as associates in other departments, ranging from data analysis to mentors.
• Identifies and resolves issues or challenges that arise during the internship, demonstrating problem-solving skills and a proactive approach to finding solutions.
• Demonstrates professionalism, punctuality, and a strong work ethic by being reliable, responsible, and maintaining a positive attitude towards assigned responsibilities.
• Develops business skills in communication and shadowing other professionals.
• Maintaining accurate records, documenting progress, and preparing reports or presentations as required by the internship program or supervisors.
• Attends business unit meetings as assigned and creates and delivers presentations.
• Seeks feedback from supervisors or mentors, actively seeking opportunities for improvement, and applying learning to enhance performance throughout the internship.

Job Qualifications

• High School Diploma or General Education Diploma (GED) and/or commensurate experience.
• Either actively enrolled in an academic institution in pursuit of a degree in a relevant course of study or is a recent college graduate, typically having attained a degree within the past 12 months.
• Valid driver's license and a driving record that conforms to company standards.

Location

Hybrid defined as three (3) or more days per week in the office.

Behavioral Competencies

• Collaborates
• Customer focus
• Communicates effectively
• Decision quality
• Nimble learning
• Drivers License

Technical Skills

• Data Analysis and Reporting
• Information Systems
• Continuous Learning
• Data Entry
• Time Management
• Business Analysis
• Problem Solving

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.