Member Growth and Onboarding Coordinator

2 days ago

Fort Wayne, Indiana, United States ChenMed Full time $20 - $28

We're unique.  You should be, too.

We're changing lives every day.  For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts?  Do you inspire others with your kindness and joy?

We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.

The Patient Continuity & Needs Advocate is responsible for helping to cultivate positive patient experience and drive long-term member retention. The incumbent in this role works collaboratively with Membership Growth Consultants (MGCs) and Center Dyads to execute targeted activities to retain membership.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

  • Supports Medicaid enrollment; collects demographic documentation and financial data and initiates follow-up procedures when necessary.
  • Identifies and shares, with patient and/or family member(s), opportunities to maximize medical benefits and, when necessary, arranges follow-up appointments to ensure appropriate guidance to health services and application timelines.
  • Utilizes an Electronic Medical Records (EMR) system to gather and store patient information, respond to questions on behalf of the patient and appropriately and timely document patient issues and resolutions. Maintains assigned work queue of patient accounts.
  • Completes relevant patient documentation in compliance with all regulatory agencies, including HIPAA.
  • Finds creative and compliant ways to engage with our patients and advance our need to have patients call us first.
  • Engages with all patients in the lobby, acting as a lobby ambassador, to identify opportunities for referrals, patient ambassadors, and service recovery.
  • Responsible for escalating service recovery issues to Center Dyad to ensure timely resolution.
  • Leverages Medallia and other patient experience tools to proactively identify members for early service recovery intervention.
  • Establishes strong relationships with brokers and agents that have ties with center.
  • Leverages MEDALs and other tools to intervene on future disenrollment and disenrolled membership in partnership with Center Dyad.
  • Compliantly connects future disenrolls/disenrolled members with agent of record of broker/agent of the day and notifies MGC of record or MGC of the day to reenroll members.
  • Identifies and reports on actionable disenrollment and patient engagement trends to inform member retention strategy in collaboration with Center Dyad.
  • Performs other duties as assigned and modified at manager's discretion.


PAY RANGE:

$19.6 - $ Hourly

EMPLOYEE BENEFITS

We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better.  Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care. 

ChenMed is changing lives for the people we serve and the people we hire.  With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow.  Join our team who make a difference in people's lives every single day.

Current Employee apply HERE

Current Contingent Worker please see job aid HERE to apply

#LI-Remote

  • Health Promotion Coordinator

    2 weeks ago

    Fort Wayne, Indiana, United States HealthSource Solutions Full time $55,000 - $61,000 per year

    HealthSource Solutions is looking for a full-time Health Promotion Coordinator, with a minimum of 2 years of experience in worksite health promotion. The health promotion coordinator is part of the HealthSource Solutions team and will work onsite at a corporation in Fort Wayne Indiana, or LaGrange, Georgia.About HealthSource SolutionsHealthSource Solutions...

  • Scheduler/Central Supply Coordinator

    1 week ago

    Fort Wayne, Indiana, United States American Senior Communities Full time

    Nursing Scheduler/Central Supply Coordinator Opportunity at Bethlehem WoodsQMAThe Nursing Schedule Coordinator is a key team member that is responsible for the overall assurances of appropriate staffing levels are met at all times.The Central Supply Clerk is a key team member assuring the staff have the necessary equipment and supplies to care for our...

  • Coordinator of Operations

    6 days ago

    Fort Wayne, Indiana, United States ANAB - ANSI National Accreditation Board Full time

    You don't just want a job You want an opportunity to be part of something special. A career at the ANSI National Accreditation Board (ANAB) is that and more.About ANABThe ANSI National Accreditation Board (ANAB) is the largest multi-disciplinary accreditation body in North America, with offices in Washington, D.C. and Fort Wayne, IN. We work with government...

  • Marketing Coordinator

    1 week ago

    Fort Wayne, Indiana, United States Steel Dynamics, Inc Full time

    New MillenniumCoordinate social media and marketing administrative support for projects, promotional efforts, activities and events with New Millennium sales & marketing team, as well as industry marketing partners.Social media responsibilities include daily monitoring, scheduling posts, and other collaboration with internal stakeholders as well as outside...

  • Marketing Coordinator

    6 days ago

    Fort Wayne, Indiana, United States Steel Dynamics Full time

    Division: New Millennium Overview:Coordinate social media and marketing administrative support for projects, promotional efforts, activities and events with New Millennium sales & marketing team, as well as industry marketing partners.Responsibilities:Social media responsibilities include daily monitoring, scheduling posts, and other collaboration with...

  • Coordinator of Operations

    2 weeks ago

    Fort Wayne, Indiana, United States American National Standards Institute Full time $40,000 - $60,000 per year

    You don't just want a job You want an opportunity to be part of something special. A career at the ANSI National Accreditation Board (ANAB) is that and more. About ANABThe ANSI National Accreditation Board (ANAB) is the largest multi-disciplinary accreditation body in North America, with offices in Washington, D.C. and Fort Wayne, IN. We work with...

  • Project Coordinator

    1 week ago

    Fort Wayne, Indiana, United States The Waldinger Corp. Full time

    DescriptionThe Waldinger Corporation, a growing Mechanical, Electrical, Plumbing, and Sheet Metal industry leader, is looking for a Project Coordinator for our Mechanical Construction group Serving as an integral part of our Construction team, this individual will work closely with Project Management to coordinate equipment, materials, and subcontracts to...

  • Membership Coordinator

    4 days ago

    Fort Wayne, Indiana, United States YMCA of Greater Fort Wayne Full time $14 - $15

    Join Our YMCA Membership Team and Help Build Stronger CommunitiesThe YMCA is looking for enthusiastic, customer-focused individuals to join our Membership Team As a part of this dynamic team, you'll be at the heart of creating welcoming, inclusive environments for individuals and families to connect, grow, and thrive.Why you'll love the YMCA  As a...

  • Sprinter van/ Cargo Van dispatch

    1 week ago

    Fort Wayne, Indiana, United States Build Strength & Growth Enterprise Corporation Full time

    Job SummaryWe are seeking an organized and customer-focused Sprinter Van/Cargo Van Dispatch Coordinator to manage daily delivery operations. This role involves coordinating routes, communicating with drivers, and ensuring timely deliveries. The ideal candidate will have experience in delivery logistics. But will work with entry level...

  • Insurance Coordinator

    16 hours ago

    Fort Wayne, Indiana, United States Fresenius Medical Care Full time

    PURPOSE AND SCOPE:Explores, recommends, and coordinates the insurance and potential financial assistance options available to kidney dialysis patients in a specified geographic area, while maximizing revenue for the company. Supports FMCNA's mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including...