Food Server

Summary

Responsible for taking and delivering food and beverage orders. Provide quality guest service in a prompt, courteous and knowledgeable fashion.

Duties/Responsibilities

• Provide guests with a fun, friendly, and helpful experience.
• Always works as a team player. Is capable of being cross-trained at the discretion of management.
• Displays knowledge of food and beverage available in outlet. This includes ingredients and manner of preparation for all dishes and other items served in the outlet.
• Displays knowledge of proper food presentation including handling, garnishing and serving of all food items.
• Follow standard department and Casino policies and procedures.
• Adheres to all rules, policies and regulations as stated in the Soboba Casino Employee Handbook.
• Operate and maintain the cleanliness of various equipment needed to prepare and serve menu items.
• Keep work stations and inventory stocked and organized performing side work as assigned by supervisor.
• Greet and seat guests, take food and beverage orders.
• Responsible for proper serving techniques and customer service satisfaction.
• Provide timely service, coordinating work with back-of-the-house employees and other coworkers.
• Bus, clean and set tables when and if necessary.
• Keep work station area well stocked, clean and prepared for shifts.
• Prepare condiments, coffee.
• Deliver and retrieve checks.
• Maintain knowledge of Casino and department promotions, programs, and services.
• Must be able to work posted scheduled shifts. (Scheduling is based on the needs of the Casino.)
• Maintain cleanliness and sanitation of all department outlets according to Soboba Casino standards.
• Is willing and capable of following directions from Leadership team at all times.
• Is capable of working in a safe and clean manner and reports all unsafe conditions immediately to supervisor or takes personal responsibility if supervisor is not immediately available.
• Keep an accurate bank and maintain proper records of transactions throughout daily shift when applicable.
• Follow cash handling procedures at all times when applicable.
• Must be physically present to work a regular, reliable, and predictable work schedule in accordance with business demands, and maintain a consistent and regular attendance record.
• Perform special projects and other responsibilities, tasks, or duties as requested.

Education / Qualifications

• Must be 21 years of age, or older.
• High School Diploma or GED equivalent preferred.
• Excellent verbal skills. Ability to tactfully and diplomatically deal with the staff. Must possess a high regard for customer service.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Must be able to prioritize multiple tasks within a fast-paced work environment. Must apply common sense understanding to carry out instructions furnished in written and oral form.
• Any combination of education, experience and training that provides the required knowledge, skills and abilities.
• Must be able to provide evidence of eligibility to work in the United States of America.

Certificates, licenses and registration

• Ability to obtain and maintain a valid Soboba Tribal Gaming Commission license.
• Required to submit to and obtain negative results on all drug and/or alcohol testing.
• Ability to obtain and maintain County of Riverside Food Handlers Card within seven (7) days of date of hire.
• Ability to obtain and maintain TIPS certification (Training for Intervention Procedures).
• Responsible Beverage Service (RBS) certified, or able to obtain certification within 60 days of date of hire.

Soboba Casino Resort Benefits

Full-time team members are eligible to participate in a variety of group health and wellness benefits upon timely submission of appropriate enrollment forms. Coverage effective dates vary by plan and additional information will be provided to you during New Hire Orientation. Benefit offerings may change from time-to-time, but presently, Soboba Casino resort offers the following:

• 401k Plan
• Basic Life Insurance (employer paid) with the option to purchase Supplemental Life Insurance
• Medical available to employees at a significantly reduced cost. Dental & Vision paid for the employee
• Employee Assistance Program
• Wellness Program (Annual Health Fair, Wellness Education, and Incentive Programs)
• Paid Time Off

Soboba Casino Resort Team Member Recognition including, but not limited to:

• Reward and Recognition Program (Quarterly, and Annually)
• Team member Incentives
• Discounted Team member meal