Customer Field Technician L503

2 weeks ago

West Nyack, New York, United States Con Edison Full time $50,000 - $60,000 per year
Description
Under general or direct supervision of the Divisional Supervisor, performs customer premise field work of a semi-technical nature to satisfy customer complaints and requests, collect bills and maintain accurate customer records.

Responsibilities
Core Responsibilities
  • Under general or direct supervision of the Divisional Supervisor, performs customer premise field work of a semi-technical nature to satisfy customer complaints and requests, collect bills and maintain accurate customer records.
  • Individuals will also be responsible for operating computerized equipment as it relates to work they are performing.
  • To read gas and electric meters (including route meter reading work).
  • To turn off gas and electric meters.
  • To turn on electric meters.
  • To replace gas meter registers.
  • To install, remove and change single phase socket type electric meters.
  • To perform field investigations on; new meter installations for account number assignment; premise visits to obtain information on the meters; connected load, name plate data and customer usage; locked meters with consumption; single phase switched meter and diversion of service investigations; field investigate unsealed meter conditions to determine possible theft and seal as required; field investigate customer premises to verify possible medical emergency condition and/or mark meter as required.
  • To collect bills or make payment arrangements for gas and electric service, merchandise and sundry bills and deposits.
  • Install and/or remove socket type electric service limiters.
  • To perform other related or less skilled duties as may be assigned.
  • To perform in accordance with the Company Safety Rules and Good Housekeeping Practices.
  • May perform electric meter warehousing functions in conjunction with 1st and/or 2nd Class Meter Technicians.
  • After 90 days in title, may perform field collections (collect payments or turn off service for delinquent customers).
Qualifications
Required Education/Experience
  • High School Diploma/GED
Relevant Work Experience
  • Good grooming, neat appearance and a pleasant personality to perform customer contact work. Required
  • Must be in sound physical condition. Required
  • Must pass a validated entry test. Required
  • Must have the ability to keep records and make reports as necessary in conjunction with the assigned work. Required
  • Must have general knowledge of rates and Company policy Required
  • Qualified bidders will be subject to drug testing as required by Department of Transportation Regulations. Required
Licenses and Certifications
  • Driver's License Required

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