Branch Manager

Summary

We're seeking a full-time leader for our branch in Charleston, SC. This position comes with P&L responsibility and requires an entrepreneurial, energetic person who loves working with plants and people

What this job offers:

• Leadership: You'll lead our team of horticultural technicians to ensure that we're serving our clients and running our operations with excellence. You'll be in full control of the branch's performance.
• Flexibility & autonomy: You aren't tied down to an office from 9-5. Every day is truly different, and you'll set your schedule based on the week's priorities.
• Growth & learning opportunities: We're a growing company with several locations in the Southeast. We promote from within whenever possible, and you'll work closely with other branch managers to share ideas and best practices.
• Rewarding work: Your work will have a real, tangible impact on both people and places. You'll build and maintain a close-knit team, nurture our long-term client relationships, and see our work displayed in prominent locations throughout the area.

About Interior Plantscapes

We strive to be the premier indoor plantscaping company in the Southeast, providing interior & exterior plant design, sales, leasing and maintenance to commercial clients. Every year we also deliver holiday cheer by installing beautiful holiday décor for our customers, which include corporate offices, hotels, healthcare facilities, small businesses, and more. We currently serve the Greenville, Columbia, Charleston, Charlotte, and Richmond areas.

Mission

The mission of the Operations Manager is to oversee all day-to-day operations of the branch, ensuring excellent client satisfaction/retention and the achievement of target gross profit margins.

Job Duties & Responsibilities

• Manage all daily operations of our interior and exterior plant maintenance service while achieving target customer retention and profitability levels
• Lead a team comprised of horticultural technicians and a supervisor. You will be responsible for hiring, performance management, training, etc.
• Manage daily/weekly route schedules, as well as one-off jobs like installations, work orders, etc.
• Ensure all customer requests are responded to and addressed ASAP
• Procurement: organize plant purchases from our network of growers for new installs and replacements
• Inventory management: oversee inventory tracking of plants & containers in warehouse to ensure accurate reporting & cost control
• Promote culture of learning, camaraderie and safety through regular training and events with your team
• Quality control: ensure all jobs are installed and maintained to our high standards. Perform regular account reviews to monitor technician performance and customer feedback
• Assist the sales team in reviewing specifications & service requirements for new accounts
• Oversee fleet of company vehicles and schedule regular preventive maintenance
• Attend regular meetings with other branch managers & sales reps

Key Competencies

• Detail-oriented – we have hundreds of clients that we visit on a weekly basis. You have to be extremely organized to make sure nothing slips through the cracks
• Energetic & Hands-On – you'll be leading from the front and need to be physically capable of leading interior and exterior plant installations. This isn't just an office job
• Horticultural experience – you should be a plant person and be adept at both the art and science of keeping plants looking their best
• Entrepreneurial - you'll need to constantly evaluate how we can do things better, more efficiently and more effectively as we continue to grow
• Excellent with people – strong verbal and written communication. You must be able to communicate with effectiveness and hospitality to lead the team and maintain great relationships with customers

Other Information

• This position is located in Charleston, SC
• Some weekend work is possible during the holiday season (November - January)
• Candidates will be asked to provide professional references prior to job offer
• Offer contingent on successful background check and drug screening

Compensation package will include:

• Competitive base salary
• Performance bonuses tied to branch profitability
• Commissions on new sales and add-ons at existing accounts
• Healthcare reimbursement arrangement
• SIMPLE IRA with employer match
• Paid time off
• Company-provided laptop & cell phone reimbursement

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan

Application Question(s):

• Please describe any horticultural experience you have, as well as your leadership/management background.

Work Location: In person