Private Brands Hospitality Coordinator

To tell the story of North 40 Outfitters is to tell a success story of the people of the Northwest. We do what we love, and love what we do because we're passionate. We're dedicated. We give it all we've got and then we get up in the morning and do it all over again. We're farmers and ranchers. We're barrel racers and river chasers. We're honest. We're helpful. And our families, our friends, and our communities are everything. This is us. This is who we are. It's what we do every day.

Our Values:

• Embrace Authenticity
• Encourage Transparency
• Promote Learning
• Build Trust
• Earn Respect
• Deliver Value
• Serve Our Customers

North 40 Outfitters in Great Falls, MT is looking to hire a Full-Time Private Brands Hospitality Coordinator to join our team.  We believe that each team member plays a vital role in the success of our company.  We are looking for authentic and enthusiastic people who love our lifestyle and believe in service before self.  As a Private Brands Hospitality Coordinator at North 40, the primary responsibilities will be to manage our traditional customer service responsibilities but done with a motive grounded in providing unreasonable service and solutions to our customers.  Additional duties will be to support the ecommerce and in-store experience of our brands, so that they compliment the hospitality initiatives that we seek to achieve. This role may include or develop into various marketing activities, such as customer loyalty or appreciation initiatives, consumer facing event support, and retail training events.

This full-time position requires the ability to work all scheduled shifts between the business hours of Mon-Fri 8 am to 5 pm. This shift may include working weekends and certain holidays based on business needs.

• Customer Service
  
  • Responsible as primary contact for all inquiries we receive under our private brand support emails 
  
  and web forms. Coordinating with others on the team as necessary to provide the best response 
  
  and solution for the customer.
  
   Product questions
  
   Sponsorships and Donation requests
  
   Bulk Special Orders/Corporate Sales
  
   Warranty and Defective claims
  
  • Assist with online order discrepancies by responding directly to the customers and working with 
  
  the store teams to correct future order issues.
  
  • Track orders to ensure ALL orders are processed and progressing through the fulfillment process. 
  
  • Document shipping errors such as incomplete/wrong items, failure to remove security tags, use of 
  
  incorrect packaging and shipping to incorrect customers/addresses.
  
  • Completes the daily ecommerce reconciliation process—primarily matching POS transactions to 
  
  credit card and gift card transaction records.
  
  • Reviews daily Quantity Not Zero report and works to balance ecommerce inventory by completing 
  
  transfers, creating sales, returning sales, etc. as needed.
• Marketing & Sales
•  Support our retail and ecommerce brand experience, with concepts and solutions that communicate the stories we want to be told, and address common customer questions that can be answered before it even becomes a question.
  •  Identify and understand common questions and suggestions from our daily customer 
    
    interactions, and provide suggestions and solutions that will improve the overall 
    
    experience with our brand through online and store resources
    
    • Work closely with our marketing team to manage Yotpo, our web application for product page 
    
    customer questions and reviews. 
    
    • Work closely with our marketing team to grow our email and account lists 
    
    • Support the ecommerce fulfillment experience, so that every shipment, whether it is your first 
    
    from us or your fiftieth, is a unique and memorable one. 
    
    • Provide assistance with other opportunities and tasks, such as event support, store requests and 
    
    communication, and more as needed. 

BENEFITS & COMPENSATION

We offer a competitive wage, a rewarding work environment, and generous benefits and perks such as paid holidays, a 401(k) option, Health Savings Accounts (HSAs), medical, dental, vision, and life insurance, and a phenomenal employee discount on all products North 40 sells. 

North 40 Outfitters is proud to be an Equal Opportunity Employer.