Client Engagement Specialist

1 week ago

Greenwich, Connecticut, United States Payarc Full time

Description
We are a technology-driven company. We built our business with the purpose of empowering people and improving their organizations, one payment at a time.

We started our journey by providing smart and simple payment processing tools and products but haven't stopped there. We are backed by a team of world-class experts and the best technology talent, and we are committed to helping more new businesses get started, increase the revenues of our customers, and bridge the gap between online merchants and payment solutions.

Our mission is to give companies the tools they need to change the future of their business.

Job Summary
In this role, you will be required to interact with customers and clients and be able to identify and troubleshoot all issues. This position will perform all technical support and customer service activities for partners and merchant clients including; professional communication, troubleshooting technical issues related to payment authorizations, batching, clearing, and settlement remote technical support for various payment terminals and payment gateways, along with assisting other customer service functions and triaging issues between other company departments. This position will report directly to the Client Engagement Manager.

Requirements
Responsibilities & Duties

  • Independently assist merchants/agents with any issues that arise, including questions regarding authorizations, batches, clearing, settlement, deposits analysis within company proprietary software, the TSYS and Fiserv platform, and a dozen other 3rd party applications.
  • Build gateway profiles to enable merchants to accept credit cards through an EMV payment terminals and card not present method using their knowledge of the business to determine the correct program as well as appropriate encryption keys
  • Use critical thinking skills to troubleshoot technical issues by researching issues using the knowledge learned during training and on the job expertise to determine the root cause of the issue
  • Work independently and within the team to collaborate and solve various technical issues throughout the day
  • Provide expertise customer service to existing clients over the phone and email
  • Train merchants on using payment applications (EMV and Virtual Gateways) and company software platforms (CurvPOS and Curv Payment Gateway)
  • Guide merchants through PCI compliance program
  • Understand activities and duties of all company departments and use this knowledge to resolve technical issues
  • Show initiative and take lead over new projects that are assigned to the support team, some examples of this include application of new pricing updates for merchants, new terminal software updates and updating PCI information for all merchants
  • Other duties as assigned.

Skills/Competencies

  • Extremely detail oriented
  • Ability to multi-task
  • Good interpersonal skills
  • Strong communication skills
  • Strong relationship building skills
  • Influencing skills
  • Build solutions/problem solver

Qualifications / Experience Required

  • 6+ months of relevant experience
  • Spanish speaking required
  • Proficient in Microsoft Word/Excel

Education Requirements

  • High School Degree
  • College degree preferred

  • Internal Alternative Investment Specialist

    1 day ago

    Greenwich, Connecticut, United States iCapital Full time

    About The RoleiCapital's Portfolio Management team is looking to hire an Associate Internal Alternative Investment Specialist to support a new series of accredited investor-focused offerings created in partnership with some of the world's leading alternative assets managers. This individual will be part of a small team tasked with raising capital for these...

  • Client Team Support Associate

    2 weeks ago

    Greenwich, Connecticut, United States The Goodkind Group, LLC Full time

    Now Hiring: Client Team Support AssociateGreenwich, CT (Onsite)Full-Time$70,000–$85,000I'm partnering with a professional services tax firm to bring on aClient Team Support Associatewho will provide day-to-day administrative and coordination support for a busy client engagement team. This role is a great fit for someone who's organized, proactive, and...

  • Tax Specialist

    2 weeks ago

    Greenwich, Connecticut, United States Selby Jennings Full time

    Tax SpecialistLocation: Greenwich, CTJob Type:Hybrid, 4 daysSalary: $120,000-175,000/year + BonusClient/Job Summary:Our client is a prestigious hedge fund looking for a Tax Specialist to sit within their family office. This role offers exposure to a sophisticated family office environment with opportunity to work with hedge funds, private equity, venture...

  • Direct Client

    4 hours ago

    Greenwich, Connecticut, United States Jobs via Dice Full time

    Dice is the leading career destination for tech experts at every stage of their careers. Our client, Sharp Source IT, is seeking the following. Apply via Dice todaySenior Manager/Director, Supply Chain Planning and Strategic Sourcing (Contract-to-Hire)Duration:6-Month Contract-to-HireBGVMust Clear Drug and Background verification prior to...

  • clinical training specialist

    2 weeks ago

    Greenwich, Connecticut, United States State of careers Rhode Island Full time $83,319 - $94,319

    DepartmentDepartment of Children, Youth, and FamiliesDivisionSocial/Human ServicesSalary$83, $94,319.00Job ProfileJC Clinical Training SpecialistScheduled Work Days & Work HoursThis position is a non-standard work week. Monday-Friday 8:30am-4:00pm, includes nights and weekends.Opening DateDecember 31, 2025Closing DateJanuary 9, 2026Job Requisition...

  • Information Security Governance Specialist

    2 weeks ago

    Greenwich, Connecticut, United States iCapital Full time $150,000 - $180,000

    About the RoleiCapital is looking to hire a Vice President Information Security Governance Specialist. This individual will be a key person in iCapital's second line of defense team. The ideal candidate will support the organization's security governance program by ensuring compliance with regulatory requirements, security frameworks, and contractual...

  • Accounts Payable Specialist

    4 hours ago

    Greenwich, Connecticut, United States Atlantic Group Full time

    Location: Greenwich, CTType: Perm (Contingency)Job #46299Salary: $100,000**Job Overview – Accounts Payable Specialist:Compensation: $100,000 – $130,000/year + bonusLocation: Greenwich, CTSchedule: Monday to Friday (Hybrid)**Strengthen financial operations as an Accounts Payable Specialist with our client in Greenwich, CT (Hybrid), supporting accounts...

  • Sales Support Specialist

    6 days ago

    Greenwich, Connecticut, United States Waterworks Full time

    About Waterworks When you see the world's most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our...

  • Seersite | Chief Revenue Officer

    2 weeks ago

    Greenwich, Connecticut, United States Palm Venture Studios Full time

    Growth-Driven CRO | Next-Generation Expert NetworkLocation: Fairfield County, CT / NYC Metro AreaCompensation: Competitive salary + performance-based incentivesReports to: CEOSeersite is reimagining how institutional investors access expert insight. We combine a proprietary expert network with AI to deliver scalable, high-quality perspectives faster and...

  • Pet Care Specialist for Busy Dog Walking

    2 weeks ago

    Greenwich, Connecticut, United States Furry Fellas Pet Service LLC Full time $9 - $18

    Furry Fellas Pet Service LLC is Hiring for an Experienced Pet Care ProfessionalFor Pet Sitting and Dog Walking You:You love dogs and/or cats, enjoy the outdoors (dog walking) and being active. Your free time is often spent volunteering with or being around dogs/cats/animals.You are experienced with dogs of various sizes and energy levels AND/OR are...