Practice Manager Outpatient

2 days ago

Mobile, Alabama, United States AltaPointe Health Systems Full time


Responsibilities

Primary Job Functions:

Operational

  • The Practice Manager maintains efficient and accurate day-to-day operations of the medical office.
  • Responsible for training and the education of all employees supervised to ensure the highest level of customer service and financial operations.
  • Implements quality initiatives to improve provider and patient satisfaction surveys.
  • Set operational checks and balances to ensure accuracy of front-desk patient collections. 
  • Maintain efficient telephone triage, appointment scheduling, registration, patient flow and discharge procedures to enhance patient satisfaction and physician productivity.
  • Provide recommendations and follow up actions for operational inefficiencies.
  • Lead your team members in an effective management style that maintains professionalism and encourage "Best Practices."
  • Ensure proactive measures are taken with regard to changes that may impact supervised programs.
  • Coordinate with the Business Office Manager, Assistant Director of Practice Management, and others to ensure that patient demographic and insurance data is collected and entered into Avatar correctly
  • Ensure that daily, weekly, and monthly reports and processes are completed in regards to: insurance verification, appointment reminders, scheduling, etc.

Personnel

  • Facilitate onboarding of new employees as it relates to specific programs.
  • Maintain accurate employment files at program levels. 
  • Keep Assistant Director of Practice Management abreast of employee issues and corrective actions.    
  • Encourage employee motivation, professional development and satisfaction.
  • Conduct regular/routine staff meetings.  Minutes from meetings should be sent to supervisor.  Follow-up/action items should be clear/concise and plans are clearly set forth.
  • Problem-solve to improve staff performance and program needs.
  • Review accounts and insurance benefits with staff members for accurate interpretation of patient financial responsibility.
  • Conduct routine trainings to ensure staff is up-to-date on organization-specific changes and best practices.
  • Update/Develop training manuals as necessary.

Supervisory Responsibilities:  Team Leaders, Office Professionals and Admission Professionals



Qualifications

  • Bachelor degree or equivalent combination of education and experience.
  • Minimum 3 years' experience managing a medical practice required.
  • Proficient with computer applications including Microsoft Office Suite, EMR and medical billing software.
  • Knowledge of HIPAA.  
  • Preferred experience in medical practices to include credentialing, outpatient best practices, coding and billing.

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