Restaurant Manager

Category:Food and Beverage

Status: Exempt

Reports To: Director of Operations and Assistant Regional Manager

Job Description

We are seeking an experienced and dynamic Restaurant Manager to oversee the day-to-day operations at The Village Pub Restaurant. The Restaurant Manager will be responsible for delivering an exceptional guest experience, managing restaurant team members, maintaining operational efficiency, and ensuring profitability while adhering to all company policies, procedures, and regulatory standards. The ideal candidate will have strong leadership skills, a passion for the hospitality industry, and the ability to thrive in a fast-paced, high-energy environment.

Benefits

• Medical
• Dental
• Basic Life Insurance (included with the dental plan)
• Vision
• Short-term Disability
• Combo plan covering accidents, hospitalizations, and critical illnesses
• Free on-site parking
• One free meal per shift
• Paid time off
• Eligibility to participate in a 401(k)-retirement plan (after 6 months of successful employment)

Location

In-person in Las Vegas, NV: Reliably commute or plan to relocate before starting work (required).

Responsibilities

• Manage all aspects of restaurant operations, including front-of-house, back-of-house, and bar areas.
• Ensure that all services meet or exceed operational standards for quality, consistency, and guest satisfaction.
• Maintain a clean, organized, and welcoming environment that adheres to health, safety.
• Oversee food preparation, quality control, and service to ensure a top-notch dining experience for guests.
• Train, motivate, and manage a diverse team of staff, including chefs, servers, bartenders, and support personnel.
• Schedule and supervise staff to ensure optimal service levels during peak and off-peak hours.
• Foster a positive, collaborative culture, and address performance issues and coach team members as necessary.
• Conduct regular staff performance evaluations and provide constructive feedback to ensure ongoing professional development and succession planning.
• Ensure that the restaurant delivers an exceptional guest experience, from greeting and seating to food quality and service.
• Address and resolve any customer complaints or issues in a timely, professional manner.
• Develop initiatives to enhance guest engagement, loyalty, and satisfaction, including promotional events or special offerings.
• Manage restaurant budget, including labor costs, food costs, and inventory control.
• Analyze financial reports to assess profitability, identify trends, and make recommendations for improvement.
• Ensure that all financial targets are met while maintaining cost-effective operational strategies.
• Collaborate with cross-functional departments to align restaurant services with the overall experience, including coordination for special events, promotions, and guest needs.
• Understand and follow all applicable gaming regulations and how they may impact restaurant operations.
• Ensure compliance with health department regulations, liquor laws, and casino policies.
• Oversee the implementation of safety protocols for both staff and guests.

Skills / Experience

• Must have extensive food and beverage knowledge in both the front and back of house operations.
• At least 5 years of experience in a leadership role within a high-volume restaurant or hospitality setting.
• Experience working in a regulated environment within a restaurant or gaming property.
• Proven track record of managing restaurant operations, financials, and staff performance.
• Must have leadership experience with groups of diverse people of varying skills, educational levels, cultural backgrounds, and experience.
• Must have a positive, upbeat attitude and be willing to put our guests first.
• Must be able to coach team members for success.
• The applicant must be a good communicator and must be administratively sound.
• Must be over 21 years of age.
• Must be able to obtain a Nevada Health Card.
• Must be able to obtain a Nevada TAM Card.
• Must be able to obtain a Non-gaming Card.
• The ability to submit to a background check and drug test is required.

Bonus Skills / Experience

• Bilingual in English and Spanish preferred, with strong communication skills to effectively engage with our diverse team and guests.

• Culinary degree or equivalent experience is preferred.

Physical Requirements

• Work indoors and move throughout the property, lift, bend/kneel & work outdoors less than 25% of the time, hearing, vision, speech, and literacy (critical).
• Ability to work in environments that are smoky, noisy, hot, cold, or humid.
• Must be able to stand and walk swiftly for extended periods of time, bend to obtain items near the floor, carry service trays over their head, and lift up to 50 lbs. with or without assistance.

This job description is not an exhaustive list of all the functions required for this position. Duties and/or responsibilities may be subject to revision to meet business needs.

Core Values

• Service - Personalized, warm, and consistently exceptional customer service.
• Value - Committed to deliver quality products for great prices.
• Growth - Promote personal development and growth for all team members.
• Family - Create a family-like environment by staying close to our guests and our team members.
• Passion - Work with passion and enthusiasm every day