Client Services Associate

5 days ago

Honolulu, Hawaii, United States Central Pacific Bank Full time

Position Function:

Provides clerical and sales support to the Wealth Advisor(s).

Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a "Voyaging Spirit" and being "Positively Ohana". Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.

Primary Accountabilities:

  • Job Specific Duties
    1. Wealth Advisor Support:  Responsible for opening new accounts, performing account transfers, assisting Wealth Advisor(s) with office files, following up on account numbers, incoming transfers, verifying monetary transactions, placing orders, and other items that increase production.
    2. Customer Support:  Attend to incoming calls. Responsible for assisting customers with various servicing requests, such as withdrawals, account maintenance, address changes, researching customer inquiries, etc.
  • Team Focused Leadership  
    1. Participate in Bank sponsored Internal/external events
    2. Participate in Bank sponsored focus groups, initiatives, campaigns
  • Relationship Banking/Relationship  
    1. Provide analytical, logistical, and clerical support for sales and special projects, including sales campaigns, investment seminars, trade shows and other activities to promote sales opportunities, with efficiency and cost-effectiveness for Investment Services and business partners
    2. Maintain internal service standards
  • Risk Management/Compliance  
    1. Responsible for following internal procedures to achieve satisfactory internal, LPL, FDIC audits
    2. Comply in a timely manner with all compliance requests
    3. Adhere to Bank policies and procedures
  • Personal/Professional Development  
    1. Attend required and elective training and workshops
    2. Participate in professional group/organization

Minimum Qualifications:

Education:

  • H.S. Diploma or GED equivalency required.

Experience:

  • 2+ years of experience in retail financial sales and servicing (Bachelor's degree may substitute for 2 years of experience)

License/Certification:

  • FINRA and insurance licenses will be required if performing any trading transactions.

Physical Requirements & Working Conditions:

  • Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
  • Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
  • Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.
  • Must be able to read and understand bank-related documents.
  • Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time.  Must also be able to adapt to different work environments as needed to perform the job.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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