600040 - Manager I, Operations

When it comes to baking, BakeMark has its own secret ingredient: a team of passionate talented employees. For over 100 years, BakeMark has stood for excellence in quality and service, for our customers, our stakeholders and our colleagues. We attribute our success to our colleagues and their contributions towards meeting the needs of our customers and stakeholders. We shall share our values and ways of working. We are passionate about the baking industry. We excel at creating strong partnerships within the company and with our loyal customers. We love to innovate and thrive to manufacture and deliver performing bakery products and world-class customer service.
 
With over 100 years of service to the baking industry, BakeMark is recognized as an industry leader and trusted partner for quality bakery ingredients, products, supplies and service. BakeMark is a manufacturer and distributor with 23 branches conveniently-located across the U.S.
 
At BakeMark we appreciate our employees and their families and offer a competitive pay and a full suite of benefits:

• Competitive Compensation
• Health, Dental, Vision & Life Insurance (Comprehensive healthcare benefits package, with many coverage options at a very low employee cost)
• 401K (generous retirement benefits) with a Company Match
• Paid Holidays and Paid Time Off 

The Operations Manager is responsible for overseeing and coordinating daily operational activities within a specific department or business unit. The position serves as a bridge between frontline staff and senior management, helping to implement strategic initiatives and drive continuous improvement. 

Responsibilities:

• Clear reporting on the period GM report is a key requirement, with clear actions for deficiencies as well as opportunities. The report should prompt an open discussion of all other issues as well as responsible reporting on the period report. A clear insight into the working of the branch and the company should be the outcome.
• Directs all warehouse and transportation operations, closely interacting with department associates. 
• Reviews of the results of warehouse and transportation operations compare them to budget. Works Branch General Manager, to take corrective actions to achieve results. 
• Responsible for reviewing sales levels to determine allocation and assignment of associates for warehouse and distribution departments. Manages and priorities, projects, and schedules.
• Reviews and analyses weekly and period reports. Makes recommendations or takes actions to achieve desired results.
• Responsible for all areas of inventory control and implementing BakeMark Best Practices.
• Responsible for sanitation and physical condition of warehouse, material handling equipment, and rolling stock. Schedules and supervises all repairs as needed, to include review of bids, and subsequent service agreements. Recommend capital expenditures for acquisition of new equipment to increase efficiency and services of operations department. 
• Responsible for managing food safety and security for the branch.
• Responsible for the safety of departmental associates and visitors. Directs investigations of all accidents and recommends corrective actions. Follows up to ensure that appropriate corrective actions are taken.
• Ensures compliance with warehouse and transportation related administrative policies, procedures, safety rules, and governmental regulations.
• Directs salvage of products identified as damaged or spoiled.
• Directs investigations into causes of customer or shipper complaints and responds accordingly. Follows up on ALL customer requests and inquiries to ensure appropriate response is made and customer is satisfied. 
• Works closely with union representatives at bargaining unit Branches. Serves as first point of contact for union communication and grievances.
• Treats all customers (both internal and external) with respect, courtesy, and kindness.
• Upholds and comply with policies and attitudes adopted by the company. 
• Adhere to all company policies, procedures and safety rules as stated in the Employee Handbook and otherwise posted or communicated.
• Other duties may be assigned to meet Company goals.

BakeMark is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BakeMark via-email, the Internet or in any form and/or method without a valid written agreement in place for this position from BakeMark HR/Recruitment will be deemed the sole property of BakeMark. No fee will be paid in the event the candidate is hired by BakeMark as a result of the referral or through other means.

BakeMark is an equal opportunity employer and does not discriminate in hiring or employment, in accordance with the requirements of all applicable state and federal laws, on the basis of race, color, religion, gender, sexual orientation, marital status, national origin, ancestry, disability, medical condition, age  or any other basis prohibited by law.

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