IT Delivery Manager

Description
Please note, this is a hybrid position requiring 8 days per month on-site in Lakeland, FL.Join Publix Technology - Where Innovation Meets Impact

Publix Super Markets, Inc., the largest employee-owned company in the U.S., is powered by a dynamic technology team of 2,100+ associates. We deliver modern, cutting-edge solutions to 1,400+ stores and over 200,000 internal team members across 8 states.Whether you're passionate about IT security, platform engineering, architecture, software development, or infrastructure, we offer exciting career paths at every level—from internships to technical leadership.Be part of a Fortune "100 Best Companies to Work For" and help us build more than just great subs—build the future of technology for Publix. The Publix Pharmacy Supply Chain Team is growing and looking for a result driven servant leader to manage a team of talented software engineers, analysts, and testers and add to our winning culture and track record of delivering exceptional solutions to our users. In this role you will guide, mentor, and develop associates to reach their full potential, guide the technical direction of the team to meet the strategic and tactical goals of the Pharmacy department, be accountable for managing the budget, schedule, and resources for large projects and smaller tactical efforts, and resolve complex issues before they escalate.

Responsibilities

• Provide strategic leadership for the development, delivery, and continuous tier 3 system support of the Pharmacy Supply Chain Technology portfolio, ensuring operational excellence and reliability
• Oversee the development and delivery of software solutions, leveraging a diverse set of development and database technologies. Ensure all deliverables adhere to security and architectural standards, established departmental methodologies and practices, and maintain full compliance with PHI and HIPAA system regulations
• Plan and coordinate team projects by optimizing resource allocation and defining key milestones to ensure alignment with business objectives and technology requirements
• Cultivate and sustain effective partnerships with business area representatives to ensure alignment on strategic direction, prioritization, and development initiatives
• Maintain productive relationships with software vendors to ensure alignment with strategic objectives and optimize the delivery of provided technology solutions
• Collaborate with software vendors to strategically prioritize and resolve software defects and the implementation of system enhancements, and effectively manage vendor budgets
• Oversee the continuous monitoring of production environments to verify optimal system performance and operations
• Provide oversight of application support processes and ensure timely problem resolutions and appropriate escalation of system issues
• Ensure timely communication and escalation of critical system incidents to Technology and business area management, maintaining appropriate awareness
• Perform human resource management duties, including hiring, training, performance evaluations and improvement plans, career counseling, pay reviews, promotions, terminations, and work prioritization for assigned associates
• Foster and maintain a collaborative and high-performing team environment that promotes associate well-being, engagement, and productivity
• Contribute to the development and implementation of team and departmental processes, key performance indicators (KPIs), and measurement reporting frameworks

Required Qualifications

• Bachelor's degree in Computer Science, Business, or a related field, or equivalent work experience
• 8+ years IT experience with large-scale enterprise solutions

• 5+ years in a leadership role, including:

• IT project management

• Leading complex, cross-functional projects from planning to implementation
• Resource analysis and allocation

• Leading high-performing, multidisciplinary software development teams

• 5+ years developing, implementing, and supporting enterprise applications using modern architectures and emerging technologies

• 5+ years of experience delivering effective solutions to complex business challenges
• 5+ years of experience supporting enterprise applications in a 24/7 environment; willingness to engage extended/off-hours work unexpectedly when needed
• Ability to communicate clearly and professionally, both verbally and in writing, with all levels of management, technical teams, and non-technical business areas associates
• Experience with resource management, including knowledge of team dynamics, team building concepts, and human resources concepts and policies
• Strong analytical and problem-solving skills
• Basic financial management and budgeting skills
• High integrity, confidentiality, self-motivation, and commitment to organizational values
• Enthusiasm and initiative, with pride in work and dedication to Publix and our mission

Preferred Qualifications

• 10+ years IT experience developing, maintaining, and supporting large-scale enterprise solutions
• 5+ years of experience developing, configuring, and supporting large scale enterprise applications within a 24/7 environment
• Experience developing and supporting high volume, mission-critical batch, web, and mobile applications using Kotlin, Java, Spring Batch, RHEL, Oracle, Angular, and RESTful technologies
• Experience with Pharmacy Supply Chain industry standards such as EDI, EPCIS, DSCSA, Suspicious Order Monitoring, Controlled Substance Ordering (CSOS), 340B, and Inventory management practices

Benefits Information

• Employee stock ownership plan that contributes Publix stock to associates each year at no cost
• An opportunity to purchase additional shares of our privately-held stock
• 401(k) retirement savings plan
• Group health, dental and vision plans
• Paid Time Off
• Paid Parental Leave
• Short- and long-term disability insurance
• Tuition reimbursement
• Free hot lunches (buffet-style) at facilities with a cafeteria
• Visit our website to see all of our benefits:

Year End Bonus
As a year-end bonus to associates, Publix issues one month's extra pay (pro-rated in the first year) each year if associate remains employed through issue date of the bonus check that year. This is calculated as a 13th month of pay in the Potential Annual Pay with Bonus line above.

Additional Information
Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours. Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.

***Relocation/Household Good Shipment Allowance will NOT be provided.***