Call Center Representative

7 days ago

Fort Lauderdale, Florida, United States Dev Full time
Company Description Jobs for Humanity is partnering with Teleperformance USA to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.

Company Name: Teleperformance USA

Job Description Category : Customer Service/Support

Why You'll Choose Us

Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.

Benefits of working with TP include:

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs 

Your Impact

Our customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Your Responsibilities

Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. 

  • Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
  • Calmly attempt to resolve and de-escalate any issues
  • Escalate interactions when necessary and appropriate
  • Respond to requests for assistance and/or possible processing payments
  • Track all call related information for auditing and reporting purposes
  • Provide feedback on call issues
  • Upsell if required

What We're Looking for

  • High School Diploma or equivalent
  • IT/Network certifications/degrees preferred
  • 18 years of age or older
  • Proven call center experience
  • Typing 25 WPM
  • Proficient in PC operation and navigation
  • Entry-level network troubleshooting
    • Ability to set up home Wi-Fi network
    • Ability to set up and configure a router or switch
    • Core proficiency with a laptop or desktop computer
  • Able to work independently
  • Have excellent communications skills, both oral and written
  • Ability to work in a constantly changing and fast paced environment
  • Ability to stay composed and objective
  • Strong listening skills

Being One of Our People

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

Teleperformance is an Equal Opportunity Employer

  • Inbound Call Center Representative

    5 days ago

    Fort Lauderdale, Florida, United States Chompify Marketing Full time

    Phone Sales Representative (Inbound Calls Only) – OnsiteLocation: Fort Lauderdale, FL (Onsite only – Not Remote)Schedule: Monday–Friday | 9:00 AM to 6:00 PMCompensation: Base pay + 30% commission + daily and weekly bonusesAverage Earnings: $1,200 – $2,000+ per weekAbout the PositionThis is not a typical call center role. We are a fast-growing...

  • Call Center Representative

    6 days ago

    Fort Myers, Florida, United States Family Health Centers of Southwest Florida Inc Full time

    Family Health Centers of Southwest Florida, Inc. has an immediate opening for a dedicated Call Center and Customer Service professional, especially those bilingual in English and Spanish. The Call Center Representative will be responsible for answering all incoming calls to Family Health Centers of Southwest Florida (FHC) Call Center and manage the calls...

  • Call Center Representative

    1 day ago

    Fort Myers, Florida, United States Family Health Centers of Southwest Florida Full time

    :Family Health Centers of Southwest Florida, Inc. has immediate openings for dedicated Call Center and Customer Service professionals, especially those bilingual in English and Spanish. The Call Center Representative will be responsible for answering all incoming calls to Family Health Centers of Southwest Florida (FHC) Call Center and manage the calls...

  • Director of Call Center Operations

    2 weeks ago

    Fort Lauderdale, Florida, United States Angott Search Group Full time

    Park Avenue Group, a subsidiary of Angott Search Group, is pleased to partner with a Florida based compounding pharmaceutical company in their search for a Director of Call Center Operations to lead and optimize our customer service operations.This position will oversee the call center manager and all customer service activities, ensuring operational...

  • Customer Service Call Center Representative

    1 week ago

    Fort Myers, Florida, United States All U Need Pest Control Full time

    DescriptionAre you tired of working a dead-end job and would rather work with a company that offers growth opportunities? When you join our team you become part of the family, not just a number. We have been in the area for 20+ years and offer one of the top compensation packages in the industry. We are looking for motived individuals to join our team as we...

  • Nutritional Services Colleague: Call Center Operator

    6 days ago

    Fort Lauderdale, Florida, United States Trinity Health Full time

    Employment Type:Part timeShift:Day ShiftDescription:This is a per diem position that works three days per week from 11am-7:30pm with rotating weekends.Computer Skills RequiredWhat you will do:Primary responsibility assisting patients in the nutrition services call center, taking patient orders over the phone and responding to patient or customer...

  • Box Office Representative

    2 weeks ago

    Fort Lauderdale, Florida, United States Broward Center for the Performing Arts Full time

    POSITION SUMMARYThe Box Office Representative – EV sells and processes tickets during events and over the phone and assists customers with additional questions or information as needed.ESSENTIAL FUNCTIONSAssist customers with the purchase of event tickets utilizing computerized ticketing systems at Box Office windows or on Customer Care Center phone...

  • Customer Service Representative

    1 week ago

    Fort Lauderdale, Florida, United States City of Fort Lauderdale Full time

    The Development Services Department at the City of Fort Lauderdale seeks a Customer Service Representative for the Customer Support Center.This position answers inbound telephone calls responding to customer complaints and inquiries and assists or forwards calls to appropriate parties. They also perform a wide variety of basic customer services and clerical...

  • Insurance Customer Service Representative

    2 weeks ago

    Fort Lauderdale, Florida, United States FSH MINISTRY INC Full time

    NOW HIRING: EXPERIENCED HEALTH INSURANCE CUSTOMER SERVICE REPRESENTATIVE (Fort Lauderdale)We are actively seeking a hard-working and experienced Customer Service Representative to join our fast-paced insurance call center in Fort Lauderdale. You must have experience in health insurance customer service to apply.Bonus opportunities available during Open...

  • Customer Service Representative

    2 weeks ago

    Fort Lauderdale, Florida, United States US417 Full time

    Benefits:Company partiesCompetitive salaryDental insuranceEmployee discountsHealth insurancePaid time offTraining & developmentVision insurance Customer Service Representative As a Customer Service Representative at AlphaGraphics, your primary role will be to provide excellent service to all clients while managing front desk and phone communications. You...