Service Department Receptionist

5 days ago

Cedar Falls, Iowa, United States Dale Howard Auto Center Full time

Are you the kind of person who thrives in a fast-paced, high-energy environment? Step into the driver's seat as the front-line receptionist for our dynamic service team

Purpose of the Position:  

Receives payment for service and parts transactions and plays a key role in maintaining or creating customer satisfaction.

Essential Job Functions:

  • Greets customers at the cashier desk in a pleasant and professional manner.
  • Computes customer bills.
  • Refers customers who have questions about the work performed, additional maintenance, or repairs etc. to the service advisor or other appropriate individual.
  • Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
  • Maintains a professional appearance.
  • Keep the work area neat and clean.
  • Performs other duties as assigned.

Daily Tasks:

  • Maintains and files repair orders, parts invoices, loaner forms; lists missing documents.
  • Facilitates pickup and delivery
  • Maintains car loaner fleet
  • Closes all open invoices.
  • Assists service and parts department with telephone coverage.
  • Provides clerical and secretarial assistance to parts and service departments.
  • Works with department manager to keep abreast of new products and services offered, their features and value, and any changes in price.
  • Receives cash, checks and credit card payments from customers; records amount received.
  • Makes change and issues receipts to customers.
  • Provides cash refunds or credit memorandums to customers for returned merchandise.
  • Operates the cash register.
  • Reconciles the cash drawer daily.

Physical Requirements:

Standing and Sitting:

  • Ability to sit for extended periods at a desk or reception area.
  • Occasional standing or walking within the dealership or service area.

Mobility:

  • Ability to walk short distances to other departments or service bays.
  • Occasionally assist customers in or out of the waiting area.

Manual Dexterity:

  • Use of hands and fingers to operate a computer keyboard, telephone, and office equipment (copiers, printers, etc.).

Hearing and Speaking:

  • Clear speech for answering phones and greeting customers.
  • Ability to hear and understand speech in a sometimes noisy environment (especially near service bays).

Vision:

  • Read computer screens, printed documents, and vehicle records.

Lifting:

  • Occasionally lift or carry light office materials or packages (typically under 20 lbs).

Qualifications:

  • High school diploma or the equivalent.  Ability to read and comprehend instructions and information.
  • Valid driver's license and acceptable driving record
  • Basic Computer Skills

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