Back of House Director

2 weeks ago

Raleigh, North Carolina, United States Chick-fil-A Full time

The Back of House Director is responsible for

  • Always delivering crave-able food, in a timely manner, that meets or exceeds Chick-fil-A Quality Requirements
  • Coaching the behaviors of all Team Members who work in the Kitchen.

Those behaviors include:

  • Sense of Urgency that creates surprisingly fast Speed of Service
  • Attention to detail that ensures preparation and production procedures are followed
  • Execution of systems that ensure a refreshingly clean environment
  • Maintaining a work environment that ensures and promotes food safety
  • Vigilant attention to the organization and appearance of the kitchen

As a Back of House Director you will:

  • Expert in all levels of BOH Positions
  • Be responsible for coaching Shift Leaders running breaks during their shift
  • Be responsible for ensuring new team members are trained
  • Be positioned in flex role during shift (support, secondary *non peak*)
  • Observe and seek out learning opportunities through verbal coaching 
  • Meet with the Training Manager to receive updates and communicate progress with new hires (10% admin. time)
  • Train with all Leaders on AHA and Food Safety systems
  • Responsible for AM/PM Leader Transitions
  • Responsible for ensuring all restocking and cleaning in the area happens before the end of shift

Behavior Characteristics:

  • Effectively coach and give direction
  • Intentionally and methodically grow and nurture relationships with the staff
  • Be able to connect with a multicultural team
  • Align hiring, training, daily practices and evaluation practices with the Vision of the organization.
  • Enthusiastically and passionately lead the Kitchen team

Additional Responsibilities:

  • Maintaining a LEAN production environment
  • Coaching, evaluating, and providing accountability for all kitchen Team Members
  • Troubleshooting and repairing equipment and facilities
  • Ensure all necessary preventative maintenance and cleaning per set schedule.
Work schedule
  • Night shift
  • Weekend availability
Benefits
  • Flexible schedule
  • Paid time off
  • Health insurance
  • 401(k) matching
  • Referral program
  • Employee discount

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