Transportation Manager

SUMMARY

The Transportation Manager oversees the daily operations and strategic direction of the agency's transportation services. This role ensures safe, reliable, and customer-centered transportation for an agency that serves older adults in Clark County. The Transportation Manager supervises and supports drivers and transportation staff, manages scheduling and dispatch, maintains fleet readiness, ensures accurate reporting and billing, manages compliance and grant requirements, and represents the agency in community partnerships and transportation coalitions.

This position is ideal for someone who is mission-driven, organized, and enjoys leading teams that make a meaningful impact in the community.

RESPONSIBILITIES

Daily Operations & Service Delivery

• Manage the day-to-day transportation program, including call intake, ride scheduling, and dispatching using agency scheduling/dispatch software.
• Monitor schedules and communicate route changes to drivers.
• Ensure excellent customer service in every client interaction.

Staff Supervision & Workforce Development

• Recruit, train, coach, and support drivers and transportation staff.
• Maintain required training schedules, certifications, and performance documentation.
• Foster a positive, collaborative, and mission-driven team culture.

Fleet & Safety Oversight

• Ensure all vehicles are safe, well-maintained, and scheduled for inspections and repairs.
• Uphold all safety policies and maintain compliance with operational standards.

Reporting, Compliance & Grants

• Prepare service reports, billing reports, and data for internal and external stakeholders.
• Assist with ODOT transportation grant applications and ensure ongoing grant compliance.
• Participate in required QA processes and maintain accurate records.

Community Relations & Agency Engagement

• Represent the agency at transportation coalitions, advisory committees, and community meetings.
• Build and maintain strong partnerships with community organizations.
• Promote agency services and support agency-wide strategic initiatives.

Other

• Maintain strict client confidentiality.
• Complete other duties as assigned.

QUALIFICATIONS

• Valid driver's license required.
• High School Diploma or equivalent, Associate's Degree preferred.
• 3-5 years experience in a supervisory position.
• Strong commitment to exceptional customer service.
• Experience with transportation dispatch and scheduling systems preferred.
• Proficiency in Microsoft Office and standard office procedures.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Knowledge of Springfield, Clark County, and surrounding roadways.

Personal qualities: reliable, professional, detail-oriented, collaborative, respectful, and committed to confidentiality.

WHY JOIN US?

For over 54 years, our agency has been a trusted resource for older adults in Clark County. Our work is rooted in compassion, dignity, and the belief that every person deserves access to support that allows them to stay active, independent, and connected. When you join our team, you become part of a mission-driven organization that values collaboration, respect, and service. Your leadership will directly improve the quality of life for the people we serve every day.

FlourishesConsulting is an Equal Opportunity Employer. We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.