Apparel & Promotional Products Coordinator

Job Title: Apparel & Promotional Products Coordinator

Location: Syracuse, NY (In Office)

Hours: Full time

Compensation: $20 ? $25 per hour, based on experience

Why Work at Dupli

• $1,500 Employee Referral Bonus
• 90-Day Performance Reviews
• Paid Time Off Available at Time of Hire
• Insurance Benefits Available at Time of Hire
• Small Company Culture with Big Opportunities
• Check out our About Dupli video and follow us on social

About Dupli

Dupli Envelope & Graphics is one of the nation?s largest privately owned printers with headquarters in Central New York and additional production facilities in Connecticut and Pennsylvania. Originally founded as an envelope printer serving Colleges, Universities, Banks, Credit Unions, and Insurance Companies across upstate NY, Dupli has since grown into a multi-product print manufacturer offering:

• Envelopes & Stationery
• Marketing Collateral & Direct Mail
• Repositionable Adhesive Products (e.g., sticky note pads, signage)

A major differentiator is our ability to cost-effectively process and ship 1,200+ small orders daily through our proprietary online platform, DupliOnline. With nearly 90% of our orders coming through over 250 online portals, Dupli continues to grow as a trusted print partner nationwide.

Position Overview

The Apparel & Promotional Products Coordinator will be responsible for supporting customers and sales reps by sourcing promotional items and apparel, providing accurate estimating and pricing, and ensuring a smooth ordering process from quote to delivery. This role combines customer service, vendor management, and production coordination to help grow Dupli?s apparel and promo business.

Key Responsibilities

• Sourcing & Vendor Relations
• Research and source apparel and promotional product options through preferred vendor networks.
• Maintain strong relationships with suppliers to secure competitive pricing and lead times.
• Keep up to date with new product trends and promotional opportunities.
• Estimating & Pricing
• Provide accurate and timely estimates for apparel and promotional products.
• Maintain or exceed the companies margin requirements on all estimates.
• Collaborate with production and purchasing teams to ensure cost accuracy.

• Enter and maintain quotes in the company?s order management system.

• Customer Service & Order Management

• Serve as the primary point of contact for apparel and promo customers, providing excellent service and communication.
• Coordinate the order process from quote through proofing, production, and delivery.
• Troubleshoot and resolve any issues or delays to ensure customer satisfaction.
• Internal Coordination
• Partner with sales reps to support customer requests and promotional campaigns.
• Work with production scheduling and receiving to ensure orders are prioritized correctly.
• Provide updates on inventory status, order timelines, and delivery expectations.
• Administrative & Reporting
• Keep order and vendor records up to date in ERP/CRM systems.
• Track open orders and follow up with vendors and customers as needed.
• Contribute to process improvements and departmental efficiency initiatives.

Qualifications

• 2+ years of experience in apparel, promotional products, estimating, purchasing, or customer service.
• Strong organizational and communication skills.
• Proficient with order entry and estimating systems (experience with EFI Pace or similar a plus).
• Knowledge of apparel decoration processes (screen printing, embroidery, heat press) preferred.
• Ability to multitask in a fast-paced environment and meet deadlines.

Core Beliefs

• Everybody Counts ? ?If you want to fix a problem, ask the person doing the job.?
• Positive Attitude ? ?Whether you think you can or you think you can?t? you are right.?
• Ownership ? Taking responsibility at both the individual and company level is fundamental.
• Fun ? Life is too short not to enjoy what you do.
• Continuous Improvement ? We always strive to be better.

Additional Perks & Benefits

• Relaxed, casual dress code
• Climate-controlled production space
• Family team atmosphere & creative peers
• 10 paid holidays annually
• PTO: 80 Hours upon hire
• Medical, dental & vision benefits available at hire

Equal Employment Opportunity Statement

Dupli is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other characteristic protected by law.