Senior Associate

Summary:

Next Adventure surrounds itself with employees who are passionate about the outdoors and want to make a positive impact in the company every day. The role of every Senior Associate is to promote our mission:

Inform. Outfit. Excite.

At its core, Next Adventure is a sales organization built around serving our customers and community. Every team member, regardless of role, is expected to support this mission and stay connected to the retail floor.

General Description of Position:

The Senior Associate is the first promotion that can be achieved by an Associate. This position is available at any time for an Associate to apply for. To be qualified for this position Associates must be able to show key skills in the Point of Sale System, sales, Inventory management, merchandising, and product knowledge. Senior Associates are expected to be leaders among their peers, be able to problem solve independently, and be autonomous in the daily work that needs to get done. This position is able to resolve customer complaints independently and find win-win solutions. The Senior Associate is the right hand of the Shift Leads and responsible for backing up the leadership team on any decisions they make.

Job Responsibilities:

• Be a cornerstone of knowledge on the retail floor.
• Confidently work in any retail department and speak intelligently about any product sold at their location.
• Perform advanced Point of Sale and Warehouse Management Systems functions: open/close register, voucher in inventory, slip items, adjust inventory, and create manual transfers.
• Be able to effectively train Associates on the retail floor on operations and product knowledge.
• Work directly with the Shift Leads to implement and uphold Retail Floor operations.
• Perform regular cycle counts on store inventory.
• Be a master of merchandising products, and creating retail displays.
• Regularly monitor that all Associates are following safety protocols.
• Buy used gear the Next Adventure way and know how to use the RAPID software.
• Be able to handle customer complaints and find win-win solutions.
• To help facilitate warranty claims properly, while being able to identify unique solutions outside of the manufacturer's warranty.
• Be able to work effectively in the rental department as needed and meet the standards laid out for all entry level Technicians.
• Perform basic Rental functions: issuing rental articles, returning rental articles, creating customer profiles, and setting up reservations.
• • Sandy and Grand- Perform moderate level boot fitting skills: must be able to measure in mondo point, read last, shell fit, size boots properly, perform liner heat molds, adjust canting, cut/fit insoles, and know when to ask for help.

Requirements:

Qualifications:

• Previous experience working as a Next Adventure Associate or equivalent.
• Ability to confidently discuss and demonstrate knowledge of a broad range of outdoor gear across multiple activities.
• Have attended several industry clinics.
• Have received Next Adventure's used gear buyers training or equivalent.
• Have experience handling warranty claims and customer complaints.
• Ability to work under pressure while meeting tight deadlines.
• Strong leadership skills.
• Enjoys and thrives working with a team.
• Excellent problem solving skills.
• Excellent customer service skills.
• Ability to talk in general about any outdoor gear.
• Light to moderate lifting, with reasonable accommodation.
• Standing for long periods of time.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.

Key Competencies:

• Customer Focus- Anticipating, meeting and/or exceeding customer needs, wants and expectations.
• Teamwork- Cooperating with others to meet objectives.
• Flexibility- Readily modifying, responding and adapting to change with minimal resistance.
• Continuous Learning- Taking initiative to regularly learn new concepts, technologies and/or methods.

Hiring Process at Next Adventure - What to Expect:

• At Next Adventure, our primary objective is to hire the most qualified candidates and ensure their long-term success within our organization. We place great value in our hiring process, and we ask that all applicants submit a cover letter with their resume. We appreciate the time and effort that goes into submitting an application, please be assured that we will respond to all applications within 1-2 weeks, and we will maintain open communication with our applicants throughout the process.
• We use a generic email account to communicate with applicants, and sometimes our emails may end up in your spam or promotions folder. Please ensure that you check these folders for any correspondence from Next Adventure. To streamline our communication process, we highly recommend opting-in for text messages, as this will allow for quick questions and reminders about interviews.
• At Next Adventure, we take a personal interest in every applicant, and we read each resume and cover letter carefully. We value creativity, initiative, and a passion for the industry. Our goal is to hire the best candidates and retain them for the long-term, and we believe that this process begins with a strong application and a commitment to kaizen.

Next Adventure provides the following benefits to full-time (FT) employees:

• Group health, dental, and vision insurance - UHC & Principal
• Short-term disability
• Voluntary life insurance, and 25,000 basic life insurance
• OregonSaves Retirement plan
• Vacation up to 4 weeks, based on position and years of service. 2 week sabbatical added after 10 years.

Next Adventure provides additional perks to any employee as follows:

• Employee discount: Max 35%
• Free Demos & Rentals
• Access to Industry Pro Deals on products, events, lift tickets, and more