Concierge / Service Lane Porter

2 weeks ago

Clearwater, Florida, United States Mazda of Clearwater Full time $37,440 - $60,000 per year


Position Description

The Service Porter greets and welcomes customers in the service drive and alerts the service advisor(s) of the customer's arrival. They prepare the vehicle for the walkaround inspection and provide a final check at the onset of the redelivery process. As an essential task, Porters maintain the flow of vehicle traffic in the service lane and consistently monitor the safety of pedestrians in/around both the service drive and shop area. The porter, when qualified, also serves as a part of Mazda of Clearwater's security and medical response team at the dealership.

This position provides full-time and part-time opportunities. This is not a managerial position.

Specific Duties:

  • Greet and welcome guest on the service lane using the Mazda of Clearwater model;
  • Alert the Service Advisor(s) of the customer's arrival and ensure a positive hand-off occurs;
  • Place protective coverings inside of the customer's car prior to the technician receiving the car;
  • Using the TruVideo Application, video all service vehicles prior to moving them off the service drive;
  • Assist physically challenged customers and those with special needs;
  • Assist with vehicle flow in the service drive and within the shop/detailing area; ensure "waiters" are identified by stamping both key and hang tags;
  • Drive service customers to their destination and pick them up, as directed;
  • Stage the vehicle for customer pick-up;
  • Maintain a clean and safe environment on the service drive at all times;
  • Assure proper security of all vehicle keys;
  • Share customer feedback with the Service Advisor(s) and Company Management;
  • Conduct groundskeeping/landscaping tasks, both aesthetic and functional, to maintain the outdoor space in and around the dealership; and
  • Complete additional/other tasks as assigned by the Chief Porter and/or Service Manager.

Knowledge, Skills, and Abilities inherent in the position:

  • Customer Service – assess customer needs, interact positively, and facilitate an excellent experience;
  • Concern for Others – requires being sensitive to others' needs and feelings and being understanding and helpful on the job;
  • Active Listening – Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and do not interrupt at inappropriate times;
  • Oral Comprehension and Expression – listen to understand and convey information effectively;
  • Problem Sensitivity – the ability to tell when something is wrong or likely to go wrong;
  • Stamina – the ability to exert your self physically over long periods of time without getting winded or out of breath;
  • General, Driver, and Shop Safety – understand and execute all tasks in a manner that protects both life and limb; and
  • Self- Control – maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

Requirements:

  • Maintain a current status for required Mazda Certification(s) and ensure the courses listed are no more than one year old:
    • Dealer Operations Professionals Certification; and
    • Ultimate Mazda Experience (UMX) – UMX Service Standards.
  • Demonstrate proficiency in conducting video or taking photographs of customer vehicles in concert with the Service Advisor's walkaround inspection within 14 days of employment;
  • Do not acquire any attributable driving violations to you from your date of hire throughout period of employment;
  • Wear assigned clothing/uniform each day and ensure all clothing and accessories are mainlined in optimal condition; and
  • Participate in all company surveys, performance assessments, and peer reviews.

Objectives:

  • Learn and demonstrate proficiency in the Mazda of Clearwater model (specifically, the walkaround and redelivery aspects) within 90 days of employment; and
  • Help create a positive increase in customer satisfaction ratings through active listening, engaged conversations, and resolving customer issues immediately (directly or indirectly).

Successive Positions and Opportunities

The porter position is both developmental as an independent track and as a launching point for other positions. It serves as an entry point and long-term track with myriad opportunities wherein porters can grow within our organization.


  • Concierge

    2 weeks ago

    Clearwater, Florida, United States Elevate Senior Living at Clearwater Full time $36,000 - $42,000 per year

    ConciergeThis is a seasonal position with an opportunity to grow. We are looking for a friendly and professional Concierge to be the first point of contact for residents, families, and visitors in our independent and assisted living community. This role blends hospitality, administrative support, and resident engagement.Why Work For Us:Our Purpose: Elevating...

  • Lot Porter

    2 weeks ago

    Clearwater, Florida, United States AutoNation Full time $25,000 - $50,000 per year

    The Porter-New/Used is responsible for performing a variety of duties as they relate to the sale and upkeep of vehicles and the dealership property.What are the day-to-day responsibilities?Keeping vehicle lot neat and orderly, moving units as directed by the sales managers and in accordance with dealership display standardsTransporting customers and...

  • Sales Porter-New

    5 days ago

    Clearwater, Florida, United States AutoNation Full time

    The Porter - New is responsible for performing a variety of duties as they relate to the sale and upkeep of vehicles and the dealership property.What are the day-to-day responsibilities?Answering phones and greeting all callers in a friendly and courteous mannerKeeping vehicle lot neat and orderly, moving units as directed by the sales managers and in...

  • Concierge Part Time

    2 days ago

    Clearwater, Florida, United States INNOVATIVE WICKSHIRE COUNTRYSIDE Full time

    Ideal candidate must be outgoing and personable & having prior Assisted Living experience is a plus, but not required.DUTIES AND RESPONSIBILITIESReceptionist provides assistance to residents in a manner conducive to the comfort and safety of residents in accordance with Federal, State, and local regulations, and are delegated the responsibility for carrying...

  • Security Personnel

    1 week ago

    Clearwater, Florida, United States Life Protect 247 Full time

    Life Protect 24/7 is seeking a reliable and proactive individual to join our team as an Unarmed Security Guard, Day Porter, and Handyman. This multifaceted role is responsible for ensuring the safety and security of our facilities, maintaining cleanliness, and performing light maintenance tasks. The ideal candidate is detail-oriented, customer...

  • Auto Glass Specialist

    6 days ago

    Clearwater, Florida, United States DAYTON ANDREWS CHRYSLER DODGE JEEP RAM Full time

    Glass Specialist / Service Drive GreeterDayton Andrews Chrysler Dodge Jeep Ram Fiat — Clearwater, FLOverviewDayton Andrews Chrysler Dodge Jeep Ram Fiat is expanding its customer service and repair offerings with the launch of our Dayton Andrews Glass Specialist Program.We are seeking an experienced Glass Specialist to perform combined Greeter and Lot...

  • Roll Off Driver

    2 weeks ago

    Clearwater, Florida, United States Waste Pro Full time $30,000 - $60,000 per year

    Waste Pro has immediate Openings for Energetic CDL DriversEveryday thousands of Waste Pro trucks serve millions of customers. It takes professional, experienced, hardworking and dedicated people, working together, to accomplish this task. Work with the brightest people in the industry while driving some of the finest trucks built.Did you know that Waste Pro...

  • Fleet Maintenance Clerk in Clearwater

    2 weeks ago

    Clearwater, Florida, United States Waste Pro Full time $40,000 - $70,000 per year

    The Fleet Maintenance Clerk supports the maintenance team by scheduling preventive maintenance, ordering parts, maintaining maintenance system, part inventory levels and accuracy, and processing reports for management.Job Duties:Schedules Preventive Maintenance for Waste Pro vehicles and orders required parts for maintenance services. Files the repair...

  • Transitional Housing Specialist

    2 weeks ago

    Clearwater, Florida, United States Gulf Coast JFCS Full time $40,000 - $60,000 per year

    We are offering the Transitional Housing Specialist a $500 sign-on bonus for new employees.Are you excited by the prospect of working for an organization that truly values your contributions, provides opportunities for growth and development, AND gives you a chance to make a difference in the lives of children and families?WHAT YOU WILL DO:The Transitional...

  • Concierge / Service Lane Porter

    4 days ago

    Clearwater, United States Mazda of Clearwater Full time

    Position DescriptionThe Service Porter greets and welcomes customers in the service drive and alerts the service advisor(s) of the customer’s arrival.They prepare the vehicle for the walkaround inspection and provide a final check at the onset of the redelivery process.As an essential task, Porters maintain the flow of vehicle traffic in the service lane...

  • Concierge / Service Lane Porter

    5 days ago

    Clearwater, FL, United States Mazda of Clearwater Full time

    Position Description The Service Porter greets and welcomes customers in the service drive and alerts the service advisor(s) of the customer’s arrival. They prepare the vehicle for the walkaround inspection and provide a final check at the onset of the redelivery process. As an essential task, Porters maintain the flow of vehicle traffic in the service...

  • Express Lane Technician

    2 weeks ago

    Clearwater, United States Dayton Andrews Chrysler Dodge Jeep Ram Full time

    Dayton Andrews has been a proud member of this community for over 50 years. Our Parts and Service Department has employed many of our staff for multiple decades and we are looking to grow our team. We are looking for candidates for our Express Lane. The express Lane offers fast service and routine vehicle maintenance items to our dealership's customers....

  • Express Lane Technician

    3 days ago

    Clearwater, FL, United States Dayton Andrews Chrysler Dodge Jeep Ram Full time

    Dayton Andrews has been a proud member of this community for over 50 years. Our Parts and Service Department has employed many of our staff for multiple decades and we are looking to grow our team. We are looking for candidates for our Express Lane. The express Lane offers fast service and routine vehicle maintenance items to our dealership's customers....

  • Express Lane Technician

    1 week ago

    Clearwater, FL, United States Dayton Andrews Chrysler Dodge Jeep Ram Full time

    Dayton Andrews has been a proud member of this community for over 50 years. Our Parts and Service Department has employed many of our staff for multiple decades and we are looking to grow our team. We are looking for candidates for our Express Lane. The express Lane offers fast service and routine vehicle maintenance items to our dealership's customers....

  • Express Lane Technician

    5 days ago

    Clearwater, FL, United States Dayton Andrews Chrysler Dodge Jeep Ram Full time

    Dayton Andrews has been a proud member of this community for over 50 years. Our Parts and Service Department has employed many of our staff for multiple decades and we are looking to grow our team. We are looking for candidates for our Express Lane. The express Lane offers fast service and routine vehicle maintenance items to our dealership's customers....

  • Concierge

    6 days ago

    Clearwater, United States Sandpearl Resort Full time

    We are currently seeking a concierge to join the team!You will be the first to meet our customers so the first impression of our hotel depends on your friendliness and efficiency. The ideal candidate will be a smart and trustworthy individual able to provide customers with a warm greeting and handle all incoming requests. You will be responsible to protect...

  • Concierge

    2 days ago

    Clearwater, United States Sandpearl Resort Full time

    We are currently seeking a concierge to join the team! You will be the first to meet our customers so the first impression of our hotel depends on your friendliness and efficiency.The ideal candidate will be a smart and trustworthy individual able to provide customers with a warm greeting and handle all incoming requests.You will be responsible to protect...

  • Remote Intake Specialist, PRN

    2 weeks ago

    Clearwater, United States Concierge Home Care Full time

    Join the Team at Concierge Home Care – Where Care Changes Lives!At Concierge Home Care, we believe in the power of home health care to change lives—for patients and team members alike. Our mission, “Caring for people who care for people,” is the foundation of who we are and what we do. Guided by our values—Integrity, Caring, Quality, Service,...

  • Physical Therapist

    43 minutes ago

    Clearwater, United States Concierge Home Care Full time

    Join the Team at Concierge Home Care – Where Care Changes Lives!At Concierge Home Care, we believe in the power of home health care to change lives—for patients and team members alike. Our mission, “Caring for people who care for people,” is the foundation of who we are and what we do. Guided by our values—Integrity, Caring, Quality, Service,...