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Parts Counter Associate

2 weeks ago

Henderson, Nevada, United States ELEVATE OPERATIONS GROUP Full time $25 - $30

Job Details
Job Location:    St. George, UT
Salary Range:    $ $30.00 Hourly

Description
  • Provide first-rate customer service during every interaction.
  • Provide parts support for all rental assets.
  • Become and remain familiar with department stock, vendors, and brands.
  • Take accurate inventory of stock-merchandise-consumables and communicate shortages in a timely manner to ensure maximum sales and customer satisfaction.
  • Answer Parts Counter calls and assist customers with all parts order needs.
  • Utilize multiple computer databases, manuals, and/or catalogs to identify the appropriate to full-fill customer's needs.
  • Record all sales and/or customer transactions that occur.
  • Follow prescribed cash, credit, and check processing procedures.
  • Processes, cores, warranties and returned merchandise
  • Completes transactions with customers by receiving payment in full as agreed upon.
  • Use mechanical knowledge to advise customers on substitutions or modifications of parts when identical replacements are not available.
  • Maintain counter and retail area. Ensure that they are organized and free of clutter.
  • Remain willing and able to perform all other duties as assigned by management in a professional and efficient manner.
  • Maintain a positive, professional, and safe work environment by interacting with customers, peers, management, and support resources in a way that promotes teamwork and a commitment to excellence.
Qualifications
  • High School diploma or equivalent
  • 1+ years of customer service/retail experience
  • Bilingual (Spanish) a plus but not required.
  • Forklift Certification is a plus.
  • Possess a valid driver's license with a clean driving record.
  • Must possess moderate mechanical knowledge
  • Capable of working fast and under a deadline.
  • Ability to communicate concisely and actively listen.
  • Basic computer and math skills
  • Requires excellent problem-solving skills.
  • Must be 21 years of age or older to be insurable.