information technology supervisor ii

The Office of the Secretary of State is recruiting to fill a permanent full-time Information Technology Supervisor II position in the Information Technology Division (ITD).

Job Description and Duties Under the general direction of the Information Technology Manager I, the Information Technology Supervisor II, is responsible for planning, organizing, and supervising the daily operations of the agency's IT Help Desk. The incumbent supervises and supports help desk staff, oversees service requests, upholds customer service standards, ensures compliance with agency policies, and maintains efficient and reliable support operations that deliver timely, high-quality technical assistance to end users. The position requires strong leadership, communication, and technical skills to manage customer service operations. This position is eligible to telework, which is contingent upon operational needs and scheduling. The incumbent may be required to work overtime on short notice.

Desirable Qualifications:

• 3-5 years of help desk or technical support experience, with at least 1-2 years in a supervisory or lead role.
• Strong leadership, communication, and problem-solving skills.
• Proficiency with ticketing systems
• Solid understanding of desktop operating systems, networking fundamentals, and enterprise applications.
• Commitment to customer service excellence.

Supplemental Questionnaire: Applicants must submit a Supplemental Questionnaire responding to the questions listed below, it should be no more than two (2) pages typed, using business professional font, font size and formatting. Responses do not need to include the question but must be numbered in the same order. Applications submitted without the Supplemental Questionnaire will not be considered.

Applicants must answer the following questions:

• Describe your experience with help desk ticketing systems (e.g., ServiceNow, Zendesk, Jira, etc.). What functions or features do you find most critical for effective support management?
• Explain how you ensure a high level of customer service in a help desk environment.

You will find additional information about the job in the Duty Statement.

Working Conditions

This job advertisement indicates whether this position is eligible for telework. All employees who telework are required to be California residents, in accordance with Government Code 14200, and may be required to report to the Secretary of State's Headquarters (Sacramento), when needed, and on short notice. Candidates who reside outside of the state of California may be interviewed; however, the selected candidate must have a primary residency in the state of California prior to appointment (and continue to maintain California residency) as a condition of employment. Failure to meet this requirement may result in the job offer being rescinded.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• INFORMATION TECHNOLOGY SUPERVISOR II

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details

Job Code #:

JC-498496

Position #(s):

XXX

Working Title:

INFORMATION TECHNOLOGY SUPERVISOR II

Classification:

INFORMATION TECHNOLOGY SUPERVISOR II

$8, $11,395.00

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

1

Work Location:

Sacramento County

Telework:

Telework

Job Type:

Permanent, Full Time

Department Information

The Office of the Secretary of State (SOS) consists of nearly 750 dedicated public servants who uphold the rights of Californians while also striving to make our government, elections, and businesses both accessible and transparent. Led by an elected leader, accountable to the public, we are dedicated to fostering career development opportunities and growing a skilled workforce that embraces inclusion and values diversity.

Located in downtown Sacramento, the SOS building is within walking distance to a variety of eateries and amenities. Light Rail, State Capitol, Downtown Commons (DOCO), and Golden 1 Center, just to name a few. Conveniently located in the SOS building, the Gold Rush Grille offers delicious daily specials for breakfast or lunch and is open to the public. Our on-site childcare incorporates programs for children six weeks to five years old. Priority waitlist access and special discounted rates are available for SOS employees.

For more information about the SOS, please visit

Special Requirements

Examination Information: Candidates new to state service or those seeking a promotional opportunity must take the online examination to establish eligibility. The examination can be found at the following link: CalCareers.There is also a Limited Examination & Appointment Program (LEAP) exam available for this classification. Information on the LEAP certification process is available on the Department of Rehabilitation LEAP Certification website.

Education: When using education to meet minimum qualifications, education must include the specified information technology or closely related course work. Please include all the required documents necessary to verify that you meet the minimum qualifications for this classification (i.e., degree, transcript, license, and certificate). If your degree is not in one of the specified degrees as stated in the Class Specifications, please provide a copy of your most recent unofficial transcripts to be evaluated for comparability. Candidate may be required to provide a transcript prior to hire.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 11/24/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Secretary of State

Attn: Natalie Venegas

1500 11th St - 4th Floor - Suite 475

Sacramento, CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Secretary of State

Natalie Venegas

1500 11th St - 4th Floor - Suite 475

Sacramento, CA 95814

Please drop off applications at the first floor lobby rotunda.

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Supplemental Application - Please provide your responses to the supplemental questions as directed above.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Human Resources Contact:

Natalie Venegas

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

Sarah Bielski

California Relay Service: TTY), Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.