Appointment Scheduler

1 week ago

Beverly Hills, California, United States Spring Health Full time

Job Overview

We are seeking a detail-oriented and organized Appointment Coordinator to join our team. The ideal candidate will be responsible for managing patient appointments, ensuring efficient scheduling, and providing exceptional customer service. This role requires a strong understanding of medical terminology, experience with electronic health record (EHR) systems, and the ability to communicate effectively with patients and healthcare professionals.

Primary Duties and Responsibilities

  • Handles all scheduling for patient including pre-op and post-op appointments, verifying insurance, obtaining surgery authorizations, health clearances for the patient. Ensures all pre-op studies are scheduled and completed and that clinical staff and OR times are scheduled for the procedure.
  • Reviews with patient the risks and benefits of surgery/procedure per Doctor's orders, and will enlist the patient in the appropriate education classes prior to the surgery as directed by the Physician
  • Serves as a primary point of contact for the patient, and will act as a liaison with the physician, patient and other departments both internal and external; Serves as a resource and support to the patients before, during, and after surgery.
  • Ensures that all arrangements have been made for each surgical procedure including obtaining necessary special equipment requested by physician for specific procedures.
  • Serves as a resource (pre, post and during surgery) and supports the patients by responding to patient inquiries, and complaints, if needed, provides service recovery and/or escalate issues to the supervisor when necessary.
  • Provides direct concierge coordination between office and patient designee.
  • Manages physician referral work queues by completing referrals.
  • Handles physician correspondence, forms and request for authorizations, and the physician's calendar and other transcription needs as required.
  • Prepares charts and reviews/performs/updates demographics and insurance information.
  • Works with the billing team to provide information for requested audits and ensures that the appropriate surgical reports and charges are sent to the billing department.
  • Collaborates with workers comp adjusters and case managers on worker'ss comp request for authorizations and will follow up to ensure completion of authorization and documentation.
  • Provides clinical or administrative support based on operational needs.

Required:

* HSD/GED

* 1 year exp with surgery/procedure scheduling

Preferred:

* Previous experience as PSR or MA

Job Type: Contract

Pay: Up to $25.00 per hour

Expected hours: 40 per week

Work Location: In person

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