Front Desk Agent

5 days ago

Pismo Beach, California, United States SeaVenture Full time

POSITION TITLE: Night Auditor

REPORTS TO: Rooms Division Manager

POSITION SUMMARY: Responsible for balancing the revenue and expense transactions which occurred during the day at the hotel and restaurant.

DUTIES AND RESPONSIBILITIES:

  • Closes and balances all room accounts.
  • Balances cash and credit card receipts.
  • Balances direct bill accounts.
  • Verifies and balances vouchers.
  • Runs a trial balance report.
  • Investigates and analyzes out-of-balance situations.
  • Makes adjustments or corrections to accounts as needed.
  • Completes various computer audit reports.
  • Does multiple security checks throughout the evening.
  • Completes late night check-ins.
  • Collects Breakfast Cards
  • Sets up morning beverage service in the lobby.
  • Answers phones and makes hotel reservations after hours.
  • Attends staff meetings.
  • Summarizes the shifts events in a shift report to be e-mailed to Rooms Division Manager, General Manager, Front Office Manager, Maintenance, Housekeeping, the Front Desk and anyone else who would value the information in the report. This should include guest, maintenance or accounting occurrences or problems out of the ordinary.
  • Assists in other areas of the department as needed.
  • Understands that business demands sometimes make it necessary to have employees take on additional duties, schedule changes, and responsibilities as set forth by management at any time.

COMPETENCY: To perform the job successfully, an individual should demonstrate the following competencies:

  • Problem Solving - Identifies and resolves problems in a timely manner.
  • Customer Service - Responds promptly to customer needs. Responds to requests for service and assistance.
  • Team Work - Contributes to building a positive team spirit.
  • Diversity - Shows respect and sensitivity for cultural differences. Promotes a harassment-free environment.
  • Organizational Support - Follows SeaVenture's policies and procedures.
  • Adaptability - Able to deal with frequent change, delays or unexpected events.
  • Attendance/Punctuality - Is consistently at work and on time.
  • Dependability - Follows instructions, responds to management direction, completes tasks on time or notifies appropriate person with an alternate plan.
  • Initiative - Asks for and offers help when needed.
  • Planning/Organizing - Prioritizes and plans work activities. Uses time efficiently.
  • Professionalism - Treats others with respect and consideration regardless of their status or position.
  • Quality - Demonstrates accuracy and thoroughness. Applies feedback to improve performance. Monitors own work to ensure quality.
  • Quantity - Meets productivity standards. Completes work in a timely manner.
  • Safety and Security - Observes safety and security procedures. Reports potentially unsafe conditions. Uses equipment and materials properly.

PREREQUISITES:

  • Education - High school diploma, GED or equivalent. Must be able to speak, read, write and understanding the primary language(s) used in the workplace. Must be able to speak and understand the primary language(s) used by guests who visit the workplace.
  • Experience - Previous accounting experience desired, but not necessary.
  • Skills -Ability to plan and implement programs and policies and to work and communicate well with management, associates, and subordinates.
  • Physical - Requires grasping, writing, standing, sitting, climbing stairs, walking, repetitive motions, hearing, and visual acuity. May occasionally have to lift up to 40 pounds.

BENEFITS:

  • Dental insurance
  • Employee discount
  • Health insurance
  • Vision insurance
  • Differential Pay

SCHEDULE:

  • Weekend availability
  • Day shifts
  • Night shift
  • Holidays

  • Front Desk Agent

    2 weeks ago

    Laguna Beach, California, United States SCP Hotels Full time

    Part-time Description FRONT DESK AGENT - PART TIME - $21.00/hourlyThe Front Desk Agent will be the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. As a Front Desk Agent, you will play a key role in creating a positive and welcoming experience for our guests.The Front Desk Agent...

  • Front Desk Agent

    3 days ago

    Long Beach, California, United States NFC Amenity Management Full time

    [For best results, please make sure that your resume is up to date with your current contact information; and that you submit an application with your resume. When given the choice, please Opt In for text messages. It's a critical way for us to send you instructions and assistance throughout the process.]This is a part-time position with a pay rate of $20.00...

  • Front Desk/Night Auditor

    2 weeks ago

    Redondo Beach, California, United States Best Western Plus Suites Full time

    We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the...

  • Front Desk Agent

    1 day ago

    Redondo Beach, California, United States Lodging Dynamics Full time

    OVERALL RESPONSIBILITIES: PART TIMEThe Front Desk Agent ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest. Works to optimize the guest experience while at the hotel and elsewhere by acting pleasant, professional and efficient.ESSENTIAL DUTIES AND RESPONSIBILITIES:Books...

  • Front Desk

    2 weeks ago

    Huntington Beach, California, United States Huntington Beach Veterinary hospital Full time

    Benefits: 401(k)Benefits/Perks Flexible SchedulingCareer Advancement OpportunitiesCompetitive CompensationFun Working EnvironmentInteract with PetsJob SummaryAre you a pet lover with a passion for customer service? If so, we'd like to hear from you We are seeking an outgoing and organized individual to be the Front Desk Associate at our busy clinic. As the...

  • Front Desk Administrator

    2 weeks ago

    Laguna Beach, California, United States Art of Fitness Full time

    Complete essential office administration duties, including filing, new member account add(s), and member account updates, answering calls and taking messages, making outbound calls to members, and handling front desk and membership sales. We need a candidate that is available to work weekend shifts as needed. The ideal candidate also lives within 8 miles of...

  • Front Desk Coordinator

    7 days ago

    Laguna Beach, California, United States Platinum Dermatology Partners LLC Full time $21 - $23

    Job Details Job Location:    Coast Dermatology Laguna Beach - Laguna Beach, CA Position Type:    Seasonal Salary Range:    $ $23.00 Hourly DescriptionWho We Are:Platinum Dermatology Partners is a network of high-quality dermatology clinics that focus on collaborative and innovative ideas to drive growth. We offer general dermatology, cosmetic,...

  • Member Services Representative/Front Desk

    2 weeks ago

    Long Beach, California, United States YMCA of Greater Long Beach Full time

    Job DescriptionThe Fairfield Family YMCA is looking for part time Member Services Representative for their Welcome Center/Front Desk. We are looking for a dynamic leader who can deliver excellent service to the growing membership base. The ability to multi-task and utilize a computer is a must.  The Member Services Representative responds to member...

  • Front Office Administrator

    5 days ago

    Huntington Beach, California, United States Seven Gables Real Estate Full time

    Front Office Administrator & Agent ConciergeSeven Gables Real Estate – Huntington Beach OfficeAs the Front Office Administrator & Agent Concierge, you are the warm, professional first impression of our Huntington Beach office. You ensure the office runs smoothly, support our agents with their daily business needs, and help create the welcoming, high-touch...

  • Front Office Receptionist

    1 week ago

    Solana Beach, California, United States RISE Healthcare Group Full time

    RISE Physical Therapy is looking for a Front Desk ReceptionistAt RISE our goal is to offer our patients an exceptional experience of 1-on-1 physical therapy. Our front office team is the first impression of the company and a key component to making RISE a welcoming environment. We are a fast-paced, energetic medical office looking for enthusiastic, flexible...