Deputy Program Manager, Child Support/Enforcement

ICF is currently seeking a Deputy Program Manager capable of providing leadership and exercising strong program management skills as part of the leadership team for a large national program of Program Support Services (PSS) for child support enforcement. As the Deputy Program Manager, you will apply your knowledge and experience to support project execution on a national project in a federal consulting environment. The purpose of this project is to assist the Office of Child Support Enforcement (OCSE) in enabling state and tribal child support agencies to better comply with federal law and improve enforcement and service delivery through program and IT management, technical support, training/communications, and data access services. As Deputy Program Manager, you will be responsible for project control and management reporting for the entire contract, in collaboration with the Program Manager. The Deputy Program Manager provides oversight over all project staffing, reporting and quality assurance activities, as well as supporting the Program Manager in the oversight of other project activities.

The successful candidate should have relevant experience and a proven record of project leadership that includes personnel management, subject matter expertise, quality management, risk management, and critical project and program management skills ideally in a federal contracting environment.

Candidates should have a background and experience in child support services and enforcement with knowledge of OCSE regulations and program implementation.

This role will be in office 100% 5 days a week in DC.

Key Responsibilities: 

• Plan, organize, secure, and manage resources with appropriate knowledge and skills throughout the life cycle of the contract.  This includes the staff to seamlessly phase in and phase-out without disruptions to the program.
• Support the Program Manager in the effective management and administration of work performed under the contract, ensuring that all work is performed in a timely, efficient, and cost-effective manner while maintaining the highest quality of performance.
• Collaborate with team leads to develop work plans for the lines of business and the IT management, technical support, training/communications, and data access services work streams.
• Identify dependencies between the various work plans and make sure teams understand and execute their coordinated plans.
• Review work plans with task leads, lines of business managers, and Division of Federal Systems (DFS) to ensure progress, clearly identified outcomes, and factors affecting delivery are clearly articulated and addressed.
• Submit monthly status reports indicating monthly progress, identifying milestones, accomplishments, issues, and risks in alignment with the schedule.  
• Ensure collaboration and communication among resources on this contract, the system development contractors, and the Government.

Basic Qualifications:

• For M.S degree you will need to have a minimum of 6 years' relevant child support services and enforcement experience
• For B.S. degree you will need to have a minimum of 8 years' relevant child support services and enforcement experience
• Minimum of 5 years' experience managing projects and programs to include risk management and quality management
• Minimum of 5 years in a leadership position
• Ability to travel up to 10% of the time
• Eligible to complete the HHS background verification process at the Public Trust clearance level 

Preferred Skills/Experience: 

• PMP Certification
• Experience with the Division of Federal Systems (DFS) and the Federal Parent Locator Service (FPLS) would provide additional value
• Background and experience in child support services and enforcement with knowledge of OCSE regulations and program implementation
• Masters Degree in social services-related field.

Professional Skills:

• Strong project management skills: managing resources with appropriate knowledge and skills to perform ongoing activities.
• Creating and maintaining quality control through repeatable, managed processes.
• Originating, managing, and controlling work plans, master/project schedules, in accordance with the Work Breakdown Structure (WBS).
• Sound business ethics, including the protection of proprietary and confidential information.
• Exceptional oral and written communication skills with attention to detail.
• Analytical, problem-solving, and decision-making capabilities.
• Ability to multi-task in a fast-paced environment, prioritizing multiple tasks while demonstrating the initiative to complete projects with minimum supervision.
• Collaborative ability to work well both individually and in a team environment with all levels of internal staff as well as outside clients and vendors.
• Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel, Project) and MS SharePoint.

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Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email  and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. 

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at  We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.  

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$118, $200,967.00DC Client Office (DC88)

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