Collection Agent

7 days ago

Norcross, Georgia, United States Diverse Competitive Solutions Full time

Overview

We are seeking detail-oriented and customer-focused Collection Agents to join our team. The ideal candidate will play a vital role in managing accounts receivable, ensuring timely collection of outstanding balances, and maintaining positive relationships with clients. This position offers an opportunity to work within a dynamic environment where strong communication and financial skills are essential for success. Prior experience in medical collections, accounts payable, or revenue cycle management is highly valued.

Responsibilities

  • Contact clients via phone using professional phone etiquette to follow up on overdue accounts and facilitate collections.
  • Review and analyze accounts receivable data to identify delinquent accounts and develop effective collection strategies.
  • Utilize financial software and accounting systems to track payments, reconcile accounts, and update account statuses accurately.
  • Negotiate payment arrangements with clients while maintaining excellent customer service standards.
  • Perform account reconciliation and account analysis to ensure accuracy of financial records.
  • Collaborate with internal departments such as accounts payable and revenue cycle management to resolve complex billing issues.
  • Maintain detailed documentation of collection efforts and communications for audit purposes.
  • Stay informed about relevant financial concepts, accounting principles, and industry regulations affecting collections.

Requirements

  • Proven experience in medical collection, accounts receivable, or related financial roles is preferred.
  • Excellent phone etiquette combined with strong customer service skills to handle sensitive situations professionally.
  • Solid understanding of negotiation techniques to secure payments while preserving client relationships.
  • Ability to analyze accounts effectively using math skills and attention to detail.
  • Knowledge of telemarketing techniques can be an asset for outreach efforts.
  • Strong organizational skills with the ability to manage multiple accounts efficiently in a fast-paced environment. This role is integral to maintaining the financial health of our organization through effective account management and client communication. We seek dedicated professionals committed to accuracy, professionalism, and excellent service delivery in the collections process.

Job Type: Full-time

Pay: $ $17.00 per hour

Expected hours: 32 – 38 per week

People with a criminal record are encouraged to apply

Work Location: In person

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