Helpdesk Technician

4 days ago

Pearland, Texas, United States NavitsPartners Full time

Job Title: Helpdesk Technician

Location: Houston / Sugar Land, TX

Duration: 13+ Weeks (with Possible Extension)

Position Overview:

We are seeking a skilled and customer-focused Helpdesk Technician to provide technical support to end users. The ideal candidate will troubleshoot and resolve hardware, software, and network issues while maintaining a high level of professionalism and customer satisfaction. This role requires strong problem-solving abilities, excellent communication skills, and a proactive approach to IT support.

Key Responsibilities:
  • Respond to user inquiries via phone, email, or in person to resolve technical issues promptly.
  • Troubleshoot and repair hardware, software, and network-related problems.
  • Install, configure, and maintain desktops, laptops, peripherals, and software applications.
  • Manage user accounts, including password resets and access permissions.
  • Escalate complex or unresolved issues to senior IT support or system administrators as needed.
  • Document issues, resolutions, and updates accurately in the helpdesk ticketing system.
  • Support new hire onboarding by preparing and configuring user equipment.
  • Provide guidance and basic training to users on technology tools and IT best practices.
  • Maintain awareness of company systems, IT policies, and security protocols.
Qualifications:
  • Associate degree or equivalent experience in Information Technology or a related field.
  • 1–3 years of experience in helpdesk or technical support preferred.
  • Strong knowledge of Windows, macOS, and/or mobile operating systems.
  • Basic understanding of networking, printers, and Microsoft Office applications.
  • Excellent communication, interpersonal, and customer service skills.
  • Ability to work independently and prioritize multiple tasks in a fast-paced environment.

For more details reach at

About Navitas Healthcare, LLC certified WBENC and one of the fastest-growing healthcare staffing firms in the US providing Medical, Clinical and Non-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.