Student IT Support Assistant

This is a part-time, non-benefited position. Only NDSU students are eligible to be hired in this position. Unsolicited applications to this posting will NOT be considered.

Description & Details:

North Dakota State University (NDSU), located in Fargo, ND, is a student-centered, land-grant research university committed to advancing knowledge and serving the community. The university is nationally recognized for its strengths in agriculture, science, and technology. Within NDSU, the Department of Plant Pathology and the Department of Plant Sciences are known for their research, education, and outreach in areas such as crop improvement, plant health, soil science, and sustainable agriculture.

Both departments work collaboratively with regional and national partners and rely on a variety of digital tools and IT systems to support their academic and research missions. By joining these departments, you'll be part of a friendly, research-driven environment where technology plays a key role in supporting innovative work and knowledge exchange.

Position Summary

The IT Support Intern/Assistant will provide day-to-day technical support for the faculty, staff, and graduate students within the Departments of Plant Pathology and Plant Sciences. This position involves assisting with hardware and software troubleshooting, maintaining and setting up computing devices, supporting network and printer connectivity, assisting with laboratory equipment connectivity, and helping ensure smooth operation of classroom and office technology.

This role is ideal for a student who is dependable, detail-oriented, and interested in building practical IT skills in an academic setting. The intern will work closely with department personnel and the campus AgComm IT team to resolve issues efficiently and contribute to maintaining a reliable, user-friendly technology environment. Flexibility, clear communication, and a willingness to learn are essential for success in this position.

This is an in-person commitment that requires to work on-site up to 20h/week at the Walster Hall and the Loftsgard Hall offices, NDSU, Fargo, ND.Other areas of service on campus may include Waldron Hall and Peltier Complex.

Preference will be given to candidates who are available to continue working through the academic year and summer.

Job Responsibilities

• Provide level 1 help desk technical support to faculty, staff, and graduate students in the Departments of Plant Pathology and Plant Sciences, addressing hardware, software, and connectivity issues across Windows systems.
• Install, configure, and maintain computers, printers, projectors, AV equipment, and commonly used software such as Adobe Acrobat, Microsoft Office 365, SAS, Zoom, and other department-approved tools or laboratory software.
• Assist with user account setup, system access, and data management tasks including file organization, backups, and secure storage practices.
• Reimage and prepare laptops and desktops for new users, ensuring systems are properly updated, configured, and compliant with departmental IT standards.
• Maintain and track departmental IT inventory including devices, accessories, and software licenses; monitor system compliance and recommend upgrades or replacements as needed.
• Act as a liaison between the departments and NDSU Agriculture Communication (AgComm) and central IT by coordinating support requests through the Freshservice ticketing system when applicable and communicating directly for other IT-related matters to ensure timely issue resolution and information flow.
• Coordinate the preparation, documentation, and disposal of outdated equipment through the NDSU Surplus Property process.
• Keep IT workspaces organized, assist with cable and equipment management, and maintain a clean, functional tech environment.
• Create and update internal documentation such as user guides, troubleshooting steps, and setup procedures to support department-wide IT knowledge sharing.
• Perform other related IT support duties as assigned, based on departmental needs.

Preferred Skills and Qualifications

• Currently enrolled undergraduate graduate student at NDSU in a related field such as Information Technology, Computer Science, Agricultural Systems, or any discipline with an interest in IT support.
• Basic knowledge of computer hardware, Windows operating systems, and common software such as Microsoft Office 365, Zoom, Adobe Acrobat, or a willingness to learn.
• Strong troubleshooting and problem-solving skills, with the ability to communicate technical information clearly to users with varying levels of tech experience.
• Organized, dependable, and able to manage tasks independently while also working collaboratively with faculty, staff, and IT teams.
• Familiarity with or openness to learn new tools like SAS and the Freshworks ticketing system is a plus.
• Understanding of how to integrate old technology standards to newer technology for aging laboratory equipment, or a willingness to learn.
• Active certifications such as CompTIA A+, Google IT Support Professional or similar are relevant to the job duties of this position, but not required.

The target hourly rate for this position is $16.00+ per hour, depending on experience

To Apply - Applications must include the following materials:

Please include within application if you are currently or have in the past 12 months been employed with NDSU, the North Dakota University System or any other North Dakota State agency. If so, include which agency/department, as well as your how many hours you work a week and in the past 12 months.

Employment Eligibility:

NDSU determines employment eligibility through the E-Verify system: What is E-Verify? New employees to NDSU must present specific identification to determine their employment eligibility no later than their first day of work. To view the identification required, please see USCIS Form I-9. You will be required to have one item from List A OR one item from List B and List C.

About Us:

North Dakota State University is distinctive as a student focused, land-grant, research university. We educate leaders who solve national and global challenges by providing affordable access to an excellent education that combines teaching and research in a rich learning environment.

NDSU is in the highest Carnegie Classification of Institutions of Higher Education, R1, granted to the top research institutions in the country.

NDSU has offices across the state of North Dakota, and the main campus is in Fargo, on the Minnesota border. Along with Moorhead, Minnesota, Fargo forms one of the largest metropolitan centers between Minneapolis and Seattle. The community is consistently ranked as one of the best places to live.

NDSU is committed to fostering a community where differences are recognized as strengths. Rooted in our land-grant mission, we work together to meet the needs of North Dakota and its communities through education, research and outreach.

Equal Opportunity Statement:

NDSU does not discriminate in its programs and activities on the basis of age, color, gender expression/identity, genetic information, marital status, national origin, participation in lawful off-campus activity, physical or mental disability, pregnancy, public assistance status, race, religion, sex, sexual orientation, spousal relationship to current employee, or veteran status, as applicable. Direct inquiries to: Vice Provost, Title IX/ADA Coordinator, Old Main 201, NDSU Main Campus, Fargo, ND, 58108, ,

No Smoking Notice:

As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. §

Reasonable Accommodation Information: North Dakota State University is committed to providing access and reasonable accommodation in its services, programs, activities, education, and employment for individuals with disabilities. To request disability accommodation in the application process, please contact Human Resources at or