case manager

The case manager will determine resources needed to meet the individualized needs of the participant. The case manager will take all necessary actions in assuring the implementation of the service treatment plan including serving as an advocate for the participant to enable him/her to receive needed services; identification of program needs, service gaps and recommending strategies. A commitment to RHD values should be demonstrated as job duties are performed.

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Major Responsibilities

Team-Based Planning

• Act as part of a multidisciplinary team designed to provide services from a holistic and Values based perspective.
• Assist in the development of recovery plans and reviews in collaboration with the program participant, clinical and medical staff and other stakeholders as determined in collaboration with program participant.
• Develop and maintain relationships with community agencies in order to assist program participants in connecting with all available resources.

Direct Client Care

• Provide community-based services to program participants focusing on education, connection with resources, community interaction and achievement of recovery plan goals.

Administrative Functions

• Complete all assessments and documentation as required by RHD, funder, licensing/ accreditation entities.
• Other duties as assigned

Essential Duties Addendum

• Under FASST Connections (titled Intensive Case Managers per funder). Staff are required to ensure 24-hour access to Intensive Case Management services.

Section 6: Job Qualifications and Competencies

Job Qualifications

• Intermediate computer skills
• Valid driver's License
• Pre-employment physical, and TB,

Education and Experience:

• Bachelor's Degree in Human Services or related field.
• One year Case Management experience preferred
• Two years' general work experience providing support to individuals in behavioral health, Addiction Recovery or IDD services required.

Job Competencies

• Effective Communication: Ability to clearly and respectfully communicate with individuals in service, families, staff, and external agencies. Demonstrates active listening and ensures transparency in all interactions.
• Ethical Practice: Upholds confidentiality, integrity, and ethical standards in all interactions and decisions, ensuring the rights and dignity of individuals in service are prioritized.
• Leadership and Accountability: Provides clear direction to staff, models positive behaviors, and takes responsibility for the success of the program. Holds self and team members accountable for meeting expectations and standards.
• Collaboration: Works collaboratively with other professionals, families, and community partners to ensure quality care and services are provided to individuals in service.
• Cultural Humility: Demonstrates respect for and understanding of the diverse backgrounds, needs, and perspectives of individuals in service, staff, and families, fostering an inclusive and supportive environment.
• Problem Solving and Conflict Resolution: Approaches challenges with a solution-focused mindset, resolving issues in a fair and timely manner, while maintaining professionalism and promoting a positive atmosphere.
• Adherence to Policies and Procedures: Ensures compliance with all regulatory and organizational standards, maintaining a safe, respectful, and efficient clinic environment.
• Well-organized and detail orientated
• Excellent Customer service skills (both internal and external)
• Strong interpersonal and communication skills
• Leadership and management skills
• Behavioral issue management and crisis intervention skills
• Compliance with regulatory standards
• Proficiency in direct supervision,
• Life saving measures (CPR) and first aid certifications
• Budget management
• Medical terminology knowledge
• Demonstrates a strong working knowledge of the appropriate regulations, Apis values and program policies and procedures.
• Basic computer and internet literacy with the ability to utilize applications like emails, time recording and other programs to enter and retrieve data as necessary to perform the essential functions of the job.
• Valid non-provisional drivers' license and personal vehicle with state minimum liability insurance coverage.
• Subject to employment screenings, including FBI clearance, if applicable

About Company:

Apis Services, Inc. (a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies. Allowing these entities to advance their mission and vision. By exploring geographical program expansion and focusing on quality outcome measures to create cost savings that result in reinvestment into the organizations stakeholders through capacity creation and employee compensation betterment.

Apis Services, Inc. and affiliate's provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment. All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law. This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.