Case Manager

After successful completion of the probationary period, employee will receive off probation wage increase.

Summary:

This position promotes the goals of Oneida Child Support Enforcement department by providing hands on, personal case management for clients with the outcome of consistent financial and emotional support for children through paternity establishment, child support establishment, modification, enforcement and locate services. This is an on-going grant funded position.

Responsibilities:

• Practice excellent customer service skills at all times to include, but not limited to, addressing customer and co-workers needs courteously and promptly.
• Interview applicants to identify child support services needed; analyze cases to determine appropriate actions; locate parents and their assets using all available information to provide quality case management. Maintain and monitor intake, case management, etc.
• Assist parties in reaching agreements through mediation and dispute resolution techniques with the goal of minimizing family conflict.
• Document contacts, correspondence, and record all actions taken for each case utilizing the State of Wisconsin KIDS system and/or related filing system.
• Coordinate client services with Behavioral Health, Center for Self-Sufficiency, community education center, employment and training programs and others that can assist clients in removing barriers to employment.
• Assist the Child Support Attorney by providing the necessary information and documentation on cases referred; testify in hearings as needed.
• Prepare and provide paperwork and reports timely as required on assigned caseload to ensure proper notice, actions, and status of each case.
• Perform buccal swabs for genetic testing when required for paternity establishment.
• Initiate actions to establish paternity, child support orders, and income withholding orders in line with the department standard operating procedures and Oneida Tribal law.
• Professionally represent the Child support Enforcement Department and attend various community meetings and events to promote the goals and market the services of the program.
• Establish and maintain cooperative working relationships with other jurisdictions, TANF agencies, as required by policies and procedures.
• Implement initiatives that support team-building and collaborative services throughout the organization that result in creased satisfaction.
• Assure that services being provided are appropriate to the client's needs.
• Investigate cases based on information provided by CARES Interface, e-Wisacwis interface or direct application from the client. For cases involving public assistance, analyze information submitted by CARES and make appropriate contact with client or CARES worker to ensure proper actions are taken. For cases involving out-of-home placement circumstances, review information provided by e-Wisacwis, make appropriate contact with the client or placing agency to ensure proper action is taken.
• Calculate current and past due debt obligations following the Oneida Nation Law and department standard operating procedures
• Draft court documents for filing with the Oneida Family Court. This includes legal motions to establish support or modify existing child support orders, establish legal parentage, and other actions necessary for change of placement of child/ren
• Evaluate cases to determine appropriate Process Service requirements and associated legal timelines
• Attend and actively participate in team meetings and promote open communication within Tribal entities.
• The above duties and responsibilities are not an all inclusive list but rather a general representation of the duties and responsibilities associated with the position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor.

Skills:

Essential:

• Interact and maintain good professional working relationships with individuals of varying social and cultural backgrounds
• Dependable and conscientious, possess initiative, self-motivated and capable of working independently with minimal supervision
• Inform and communicate verbally and in writing in diverse and challenging situations with the ability to process information effectively, identify and define problems and make objective decisions
• Knowledge of the Oneida community, history, and culture and government
• Operate various word-processing, spreadsheets, and database software programs in a Windows environment
• Knowledge of social issues impacting youth and young adults
• Must present a professional appearance and demeanor as a representative of the Oneida Nation in dealing with the general public
• Plan, organize, and schedule priorities efficiently and effectively, meet strict deadlines and successfully cope with challenging situations and conditions
• Ability to work collaboratively in a team-oriented environment
• Knowledge of human growth and behavior, human relationships, current social and economic problems of Native Americans
• Knowledge of mediation techniques or obtain within three (3) months of hire
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and co-workers at all levels

Nonessential:

• Knowledge of tribal, state, and federal public assistance programs

Education Requirement - Or A Closely Related Field:

Education with Equivalent Qualifications:

Essential:

• Associates Degree in Human Services

Credentials:

Essential:

• Driver's License Personal & Tribal Vehicle
• Insurance Required

Nonessential:

• Child Abuse Reporting Policy (CARP)
• Wisconsin Notary Public
• Buccal Swab Testing Certificate
• Certified training in interviewing tactics desirable

Working conditions:

Essential:

• Walk frequently
• Sit frequently
• Stand occasionally
• Reach frequently
• Crouch Occasionally
• Kneel occasionally
• Lift 11-24 pounds occasionally
• Telecommuting capability
• Bend/stoop occasionally
• Use arms frequently
• Work may be performed in situations where extreme caution must be exercised and may occur when contacting individuals at home

Experience:

Essential:

• Working as a case manager in a human services related field

Nonessential:

• Experience in the State of Wisconsin KIDS system

Other information:

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT - The Oneida Nation does not discriminate based on race, color, national origin, sex, religion, age or disability status in employment or the provision of services. However, individuals of Indian ancestry and Veterans will be given preference by law in employment.

Continuation of this position is contingent upon funding allocations.

Must maintain strict security, confidentiality, and quality to meet professional standards of the department.

Must adhere to all Oneida Nation Personnel Policies and Procedures, Oneida Nation Standard Operating Procedures, and Area and Program Strategic Plans and Policies.

Must pass a background check to meet Employment Eligibility Requirements. If applicable, must pass a background check to meet Oneida Nation/State Compact and/or Oneida Nation Gaming Ordinance, and may be required to obtain a temporary license and/or Gaming license as a condition of employment.

Must be willing and able to obtain additional related education and training.

Must pass a pre-employment drug screen and adhere to the Nation Drug and Alcohol-Free Workplace Policy.

A Tuberculosis (TB) Screening and/or a 2 step TB Skin Test is required within thirty (30) days of employment.

Must provide a copy of diploma/degree, license, or certification upon employment.