Operations Support Specialist

2 days ago


Pensacola, Florida, United States Advanced Technology Recycling Full time

Advanced Technology Recycling (ATR)

Join a fast-growing national electronics recycling company committed to safety, sustainability, and exceptional customer service. ATR is looking for a Customer Service & Operations Support Specialist to support daily administrative tasks, logistics coordination, and customer communication.

About the Role

In this position, you'll serve as a key connection between customers, our sales team, and operational departments. You'll manage account details, schedule logistics, prepare billing, and ensure customers receive timely and accurate information.

Key Responsibilities

  • Set up new customer accounts and maintain accurate account records
  • Coordinate pickups, shipments, and schedules with the operations and logistics teams
  • Prepare and review billing documentation; create and send customer invoices
  • Upload and organize billing files, track payments, and maintain financial records
  • Respond to customer questions through phone and email; resolve issues promptly
  • Perform daily administrative tasks including data entry, spreadsheets, and reports
  • Maintain weekly reporting and update databases for Business Development team
  • Keep the workspace clean, organized, and efficient

What You'll Bring

  • Strong customer service skills and professional phone etiquette
  • Excellent attention to detail and accuracy
  • Ability to work on multiple tasks and shifting priorities
  • Critical thinking and problem-solving abilities
  • Excellent written and verbal communication skills
  • Proficiency with MS Office (Excel, Word, Outlook); QuickBooks a plus
  • Experience with administrative, clerical, or office support work
  • Ability to build positive working relationships across teams
  • Self-motivated, dependable, and collaborative

Education & Requirements

  • High School Diploma or GED required; college or vocational training preferred
  • Ability to sit, stand, walk, bend, and perform light physical activity
  • Must pass background screening and pre-employment drug testing

Why ATR?

ATR is an equal opportunity employer committed to diversity, sustainability, and the professional growth of our employees. We welcome applicants of all backgrounds.

Only candidates who meet the minimum qualifications will be contacted. Application materials may be retained for future opportunities.

Job Type: Full-time

Pay: $ $19.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Work Location: In person



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