Member Engagement and Development Coordinator

1 day ago

White River Junction, Vermont, United States Hanover Consumer Coop Society Full time

We are a cooperative; cooperation is at the heart of everything we do. At our Co-op, we believe cooperation means creating space for everyone. We strive to bring individuals together from diverse backgrounds, cultures, and life experiences to achieve shared goals. We practice kindness and foster a workplace where respect, acceptance, equity, honesty, and belonging are more than values, they are lived every day.

Why? Because connection strengthens us. It helps us build the ecosystem we want to work in and be part of.

And…because kindness matters Kindness nurtures community, and communities thrive when we all work together. If you're passionate about community and making a difference, we'd love to work with you.

Position Overview:

The Member Engagement and Development Coordinator is responsible for interacting with members and customers, Co-op staff, and the general public. This role designs, evaluates, and continuously improves systems to deliver high-quality services and programs to Co-op members. This role works with the Co-op Relationship & Experience Program Specialist to design and evaluate effective systems for smooth functioning of the programs and services offered by Member Services. The role works with Director of Marketing & Consumer Relations to identify and implement new member benefits.

Essential Functions and Responsibilities:

  • Oversees successful completion of membership enrollments, cancellations, and transfers
  • Provides Service Desks with necessary forms, brochures, signage, and training to initiate the membership process
  • Ensures quality of membership experience regarding enrollment, cancellation, and/or transfer requests
  • Follows through on all membership-related problems and questions
  • Responsible for highly functioning membership database
  • Evaluates functionality of database, and makes recommendations for improving and updating systems for maximum productivity
  • Responds to member and customer questions regarding member benefits and services and supports service desks with membership functions
  • Oversees Co-op Kids Club activities
  • Oversees charitable giving campaigns and food access programs, and coordinates monthly POS signage and poster production with Communications
  • Collaborates with Member Service departments in other cooperatives, as appropriate
  • Works collaboratively with the Co-op Relationship & Experience Program Specialist to meet outreach needs to the community
  • Designs and evaluates effective systems for smooth functioning of services and programs offered by Member Services

Required Skills/Experience and Attributes:

  • High school graduate or equivalent plus minimum four years' experience in customer service
  • Computer literate in word processing, spreadsheets, and database management
  • Strong composition skills
  • Excellent communication skills
  • Strong attention to detail
  • Excellent follow through
  • Knowledge of Adobe Design Suite highly preferred, but not required
  • Willing to hold others accountable

Attendance Requirements:

Monday through Friday, daytime hours with the flexibility to meet program needs after hours or on weekends, as needed.

We are an Equal Opportunity Employer. Our employees are people with different strengths, experiences, and backgrounds. We share a common passion for our member-owned Co-op, communities, and for improving people's lives.

Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one's identity. Every point of view helps shape our success, and fostering inclusion is everyone's responsibility.

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