Market Kitchen Supervisor

*Disclaimer*This position demands open availability for scheduling as a supervisor. Work hours are anywhere between 7am - 9pm. Inventory is the exception to this, being a once-a-month occurrence from 5am - 1pm.

Grow your career with us here at Mustard Seed

At Mustard Seed Market & Cafe, we believe what you put in and on your body matters. That's why everything on our shelves is made with real, natural ingredients, without the artificial additives. We're committed to ingredient transparency so you can make informed choices for yourself and your family. It's all part of our mission since 1981 to support a healthier lifestyle, every step of the way.

Job Summary

Supervises daily operating procedures of the Market Kitchen. Trains, delegates work assignments to Service Staff and communicates any disciplinary issues with Service Staff. Provides excellent customer service. Performs a variety of duties relating to retail food service including greeting, serving, suggestive selling and preparation of hot and cold food. Stocks and replenishes Market Kitchen retail area and maintains sanitation standards. Responsible customer service is a major component of this position. In line with our mission to improve the health of our community, this role upholds Mustard Seed Market's commitment to delivering fresh, high-quality, natural and organic foods with integrity, professionalism, and warmth.

Supervisory Responsibilities

• Market Kitchen Prep Cooks

Key Responsibilities

• Delegates work assignments effectively to Market Kitchen Servers and supervises their work; handles disciplinary action as needed with the direction and guidance of Store Director/Director of Culinary Services.
• Trains Service Staff and creates weekly work schedules
• Oversees department operations, Salad Bar Set up, Hot Soup Set Up, Sandwich Preparations, Deli Case display and packaging, Bakery Packaging, and Pizza preparations.
• Provides prompt and courteous customer service.
• Handles all hot and cold foods appropriately during preparation and service times, safety and sanitation practiced continually.
• Ensures all food and supplies are stored under proper conditions, covered, labeled, and dated.
• Ensures retail area is stocked, cleaned, organized, and restocked throughout the shift, and that items are properly dated.
• Ensures all display foods are merchandised attractively as per standards.
• Maintains Food Safety Records such as Time Temperature Charts, Production & Shrink Logs
• Follows and Trains standard company recipes.
• Maintains department area in a clean and orderly manner.
• Cleans equipment as assigned thoroughly and in a timely manner.
• Monitors customer buying trends and makes relevant recommendations for product additions and deletions.
• Accurately inventories supplies daily and requisitions items needed to meet par levels.
• Relays relevant comments from customers directly to Store Director/Director of Culinary Services.
• Maintains standard operating procedures in accordance with company policy,

guidelines and outside licensed and certification authorities.

• Adheres to all company and department policies, standard operating procedures and guidelines and outside licenses and certification authorities.
• Complies with Health Department regulations for safe handling and storing of food.
• Performs other duties as assigned. See daily checklist

Requirements:

Education & Experience

• High school diploma or equivalent required
• 2+ years of food prep or culinary experience required
• 5+ years of experience in a supervisory role is strongly preferred
• Food Safety or ServSafe certification preferred

Knowledge, Skills, Abilities

• Demonstrated ability to lead by example and motivate a team
• Demonstrated supervisory skills in addressing associate job performance/disciplinary issues
• Knowledge of food safety, sanitation, and service best practices
• Strong knife skills and experience with commercial kitchen equipment
• Exceptional interpersonal and communication skills with a customer-focused mindset
• Organizational skills to manage prep flow, service pacing, and team performance
• Basic tech skills for email, digital logs, and inventory tools

Physical Requirements

• Lift and carry up to 50 lbs
• Prolonged standing, walking, bending, and reaching during shifts
• Regular use of commercial kitchen equipment and tools

Working Conditions

Fast-paced, non-smoking food service environment with typical exposure to kitchen activity and equipment

Core Values Alignment

• Focus on Today: Leads by example with a hands-on, present approach to daily tasks and team support.
• Customer Centric Service: Upholds our mission by providing fresh, health-focused Market Kitchen offerings. Delivers memorable experiences through warm, attentive, and personalized service. Inspires the team to exceed expectations and build lasting guest relationships.
• Be Accountable: Holds self and team to high standards in food safety, customer engagement, and operational performance.
• People Are Our Business: Builds trust and respect among team members; prioritizes mentorship and development.
• Live by Our Golden Standards: Ensures consistency in quality, presentation, and service, aligned with Mustard Seed's commitment to excellence.