Customer Service Coordinator

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   Client Service Representative - Night ShiftWhat This Job InvolvesHandling client work orders and customer inquiries during overnight hoursProcessing service requests and ensuring timely resolution of client needsResearching information and identifying priority issues requiring escalationCreating accurate documentation following client-specific standardsMaintaining productivity metrics and performance standardsManaging multiple systems and applications for work order processingContributing to continuous improvement of service desk operationsWhat Your Day-to-Day Will Look LikeResearching required information using available resourcesIdentifying and escalating priority issuesSuggesting process improvements based on your observations and knowledgeAssisting with inbound calls and completing all assigned call backsMonitoring queue times to maximize productivityCreating accurate client work orders to ensure customer satisfactionFollowing business unit and client-specific standardsCompleting data entry across multiple work request applicationsMaintaining individual productivity metrics and performance standardsAdditional duties as assigned Required QualificationsCustomer service experience and basic computer proficiencyStrong problem-solving and communication skillsDetail-oriented with good data entry abilitiesReliability and accountabilityAbility to work independently during overnight hoursExperience maintaining productivity metricsFlexibility to handle various administrative tasks as neededPreferred QualificationsPrevious experience in facilities management or property servicesCall center or service desk backgroundKnowledge of work order management systemsExperience in a metrics-based environmentMultitasking abilities in a fast-paced settingProactive approach to identifying opportunities for improvementCustomer-focused mindset with emphasis on satisfactionLocationAtlanta, GAWork ShiftSchedule: Sunday-Thursday, 12:00am-8:00amSalaryCompensation: $21.00 hourlyLocation:On-site –Atlanta, GAIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.  We're interested in getting to know you and what you bring to the tablePersonalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salary Paid Time Off and Company HolidaysJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.Accepting applications on an ongoing basis until candidate identified.