Vice President of Operations

At Rezilient, we're redefining primary care by making access to healthcare more convenient, timely, and seamless. Our innovative CloudClinic model combines virtual provider visits with cutting-edge technology to create a personalized digital healthcare experience that puts patients at the center of their care. By streamlining care delivery and continuously expanding specialty services, we empower our care team to focus on patient well-being while providing the most comprehensive and accessible care possible.

Rezilient Health is seeking an experienced Vice President of Operations to lead and scale operational excellence across the organization. You will be responsible for developing the systems, processes, and infrastructure necessary to support growth and operational efficiency, and driving the execution of strategic initiatives. You will also support key functions including clinic and customer implementations, IT infrastructure, and internal operations to ensure consistency, scalability, and performance across all areas of the business. You will serve as a critical connector between departments, aligning cross-functional teams around shared goals and optimizing workflows to achieve measurable outcomes.

This is a hands-on leadership role suited for someone who possesses a high level of mental agility, is a self-starter who thrives in fast-paced, evolving environments, brings a strong strategic mindset to operational challenges but can also execute tactically, and is motivated by the opportunity to shape the future of healthcare delivery.

Key Responsibilities:

• Lead and scale Rezilient's de novo CloudClinic launch function, overseeing site selection, buildout coordination, workflow readiness, staffing plans, and activation across multiple states.
• Develop and maintain standardized launch playbooks to ensure consistent, efficient, and patient-centric approach.
• Advise on resource planning and tradeoff decisions to ensure appropriate scheduling, capacity management, and prioritization across teams in close collaboration with Clinical Operations.
• Lead KPI development, monitoring, dashboards, and operational analytics to guide decision-making.
• Drive financial oversight of operational areas, including full P&L responsibility, budgeting, forecasting, and cost optimization.
• Translate high-level strategy into hands-on, tactical execution, operating comfortably at both the strategic and operational levels.
• Build, mentor, and develop high-performing operational teams that embody a culture of collaboration, transparency, and continuous improvement.

• Hold teams accountable to clear performance expectations, providing coaching, escalation, and support to drive results.

• Support end-to-end customer onboarding and implementations, supporting a range of partners, including but not limited to employers and health systems.

• Establish clear implementation milestones, timelines, and communication plans to ensure seamless integration and strong customer satisfaction.

• Partner cross-functionally with Sales, Customer Success, Clinical Operations, and Engineering teams to refine and scale implementation processes.

• Collaborate with engineering and technology leadership to support the development of reliable, secure, and scalable systems and infrastructure that enable operational efficiency and high-quality care delivery.

• Oversee key technology tools and platforms including analytics, reporting systems, and infrastructure supporting clinic operations.
• Ensure compliance with data privacy, security standards, and technology-related regulatory requirements.
• Conduct regular site visits (25–50% travel) to evaluate operational readiness and ensure adherence to operational standards.

• Bachelor's degree in relevant field required; advanced degree (e.g., MBA) preferred.
• 10+ years of experience in operations, with at least 5 years in a senior leadership role, building processes and systems from scratch and scaling multi-site and multi-regional healthcare operations.
• Direct experience in one or more relevant healthcare verticals: Physical Therapy, Medspas, Dermatology, Dental, Veterinary Medicine, and/or Urgent Care.
• Proven track record of launching 'de novo' sites across multiple states, with expertise in operational planning, regulatory coordination, and market deployment.
• Strong financial acumen, including managing P&Ls, budgets, and financial performance across regions.
• Demonstrated success building KPI frameworks, dashboards, and analytics-driven processes that improve visibility and accountability.

• Experience working with IT or technical teams, particularly in infrastructure, systems optimization, or technology-enabled operations.

• Comfort with existing tech stack, including Google Workspace, Slack, Notion, Asana, and Jira, is strongly preferred.

• Ability to lead cross-functional initiatives, influence at all levels, and thrive in fast-paced, growth-stage environments.

• M&A evaluation and/or integration experience is a plus but not required.

This opportunity offers the chance to shape the future of healthcare in a culture where your ideas and contributions have a meaningful impact on the organization's future. You'll be part of a supportive, collaborative, and diverse team, with competitive compensation and benefits that include generous PTO, paid family leave, comprehensive medical, dental, vision, and life insurance, as well as stock options.