Technical Support Specialist

7 hours ago

Jacksonville, Florida, United States Autoscribe Full time

PaymentVision, a division of Autoscribe Corporation, delivers secure, reliable payment technology that helps organizations simplify and streamline the way they accept and manage payments. Autoscribe has been a trusted provider in the payment processing industry since 1989, with a long-standing reputation for service, stability, and innovation.

We're seeking a Technical Implementation & Support Specialist to play a key role in onboarding new clients and supporting our growing portfolio of products and services. This position blends technical configuration, implementation project coordination, and advanced troubleshooting, making it ideal for someone who enjoys solving problems, working cross-functionally, and delivering an exceptional client experience.

In this role, you'll work closely with clients, partners, and internal teams to configure PaymentVision solutions, manage secure file transfers and encryption, and resolve complex support issues—helping ensure each client implementation is accurate, timely, and successful.

What You'll Do

Implementation & Technical Configuration

  • Configure PaymentVision products including PayIVR, PayWEB, WEB Posting, API CIF, and related databases/configurations

  • Create and modify SSIS packages in Visual Studio for mapping and importing customer information files

  • Query databases using SQL to support implementations, troubleshooting, and data validation

  • Monitor file transfers and ensure accurate and secure processing

  • Manage and create encryption keys as required

Client Support & Issue Resolution

  • Provide technical and payment support via phone and email (as secondary support to Client Support Representatives)

  • Research, diagnose, and resolve advanced customer issues

  • Identify urgent issues and escalate appropriately

  • Track issues and document resolutions clearly and thoroughly

  • Meet quality metrics related to system changes and updates

Collaboration, Training & Documentation

  • Coordinate implementation activities with internal departments and external partners

  • Manage multiple simultaneous implementation projects with strong organization and attention to detail

  • Develop training materials and deliver product/service training via teleconference or on-site

  • Participate in long-term projects as needed

What Success Looks Like

In this role, success means:

  • Smooth, timely onboarding of new services with minimal client disruption

  • Accurate technical configurations and high-quality system updates

  • Strong documentation and follow-through

  • A client-first mindset and calm, confident troubleshooting under pressure

Qualifications

Required

  • Associate's degree or equivalent business experience

  • 2+ years of technical help desk support experience

  • Proficiency with Windows Operating Systems, Microsoft Office, and database tools

  • Ability to read and develop SQL query statements

  • Strong organizational skills and ability to manage multiple simultaneous projects

Preferred

  • Experience in the financial industry and/or ACH payment processing

  • Strong reconciliation skills

  • Knowledge of XML

  • Demonstrated success managing client expectations and needs

This role is a hybrid position, based out of our Jacksonville FL office location.
 

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