Claims & Accounts Analyst

3 days ago

Rocky Mount, North Carolina, United States Eagle Transport Corporation Full time

Company Overview

Eagle Transport Corporation is a leader in the transportation industry, providing reliable and efficient services for petroleum and chemical products across the eastern United States. Committed to excellence, safety, and continuous improvement, we value teamwork, leadership, and respect as core principles guiding our growth.

Job Overview

Eagle Transport is hiring an Accounts Receivable Claims Analyst to join our Finance team. In this role, you will manage customer claims, perform account reconciliations, ensure accurate payment allocations, and work closely with customers to resolve discrepancies. You'll also analyze payment trends and maintain detailed spreadsheets to support the claims process.

The ideal candidate is highly detail-oriented, proficient in Excel, and able to work both independently and as part of a collaborative team.

Responsibilities in role

  • Enter, update, and monitor customer claims status daily.
  • Communicate claim status and resolutions with internal and external stakeholders.
  • Prepare weekly reviews of customer accounts to identify and resolve billing errors promptly.
  • Perform daily uploads to apply payments accurately and relieve accounts receivable subledger balances.
  • Maintain positive communication with customers to resolve account differences and past-due accounts.
  • Collaborate cross-functionally with Billing, Pricing, Sales, Operations, and customers to onboard new accounts and establish accurate billing practices.
  • Handle ad hoc projects and other duties as assigned.

Qualifications & Preferred Skills

  • Associate degree in Accounting, Business, or equivalent experience
  • Strong proficiency in MS Excel (formulas, pivot tables, macros) and MS Office Suite
  • Experience with ERP systems (IBM iSeries/AS400 preferred)
  • Excellent communication, organizational, and customer service skills
  • Ability to work independently and collaboratively, meet deadlines, and maintain confidentiality
  • Detail-oriented, flexible, and acts with integrity

Benefits We offer a comprehensive benefits package, including:

  • Paid Time Off (starting week one) and Paid Holidays
  • Health, Dental, Vision, and Prescription Coverage
  • Health Savings & Flexible Spending Accounts
  • 401(k) with Company Match
  • Life Insurance, AD&D, and Disability Coverage
  • Supplemental Insurance Options
  • Employee Assistance Programs (legal, financial, family care)
  • Wellness & Care Programs
  • Recognition & Rewards Program
  • Exclusive Discounts through Working Advantage

Pay: $50, $60,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • On-site gym
  • Paid time off
  • Retirement plan
  • Vision insurance

Experience:

  • Microsoft Excel: 1 year (Required)
  • ERP systems: 1 year (Required)

Work Location: In person

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