Intern, Electronic Banking, South Bend, IN

6 hours ago

South Bend, Indiana, United States 1st Source Full time
Position Summary
The Electronic Banking Intern will support the Bank's digital strategy by conducting primary and secondary research on Gen Z client behaviors, preferences, and expectations. This intern will analyze how younger clients (and potentially more importantly those that are not yet clients) interact with digital banking tools, identify usability and communication gaps, and present actionable recommendations that support future design and engagement improvements.
 
In addition to their individual project work, the intern will gain direct exposure to the core disciplines within Electronic Banking, including Support Operations, Harvester Optimization, Reporting and Analytics, and Enterprise Projects. This rotational experience will provide a holistic understanding of how digital banking functions as an integrated operation serving both clients and internal partners.

Essential Requirements
  • Conduct qualitative and quantitative research on digital banking experiences among Gen Z users (e.g., peer surveys, focus groups, app reviews).
  • Benchmark other community banks and fintechs to identify best practices for mobile and online banking engagement.
  • Summarize findings and present actionable recommendations to the Electronic Banking leadership and Marketing teams.
  • Regular and predictable attendance is an essential requirement of the position.
  • Responsible for the completion of all compliance training related to the position.

Internship Basics
  • 10-to-12-week summer duration desired, flexible start and end dates.
  • 40-hour anticipated work week, Monday through Friday.
  • On-Site in South Bend, IN.
  • Paid opportunity.
  • Program Activities: Orientation Kick-off and networking opportunities with other Interns, Colleagues and Senior Management. 

Intern Program Activities (anticipated, subject to change)
  • Orientation Kickoff.
  • Networking opportunities to connect you with other Interns, Colleagues and Senior Management.
  • Exposure to Digital Banking operations, reporting, and client experience initiatives
  • Hands-on Gen Z research project: develop and execute peer insights survey, summarize key findings
  • Capstone presentation of recommendations to the Electronic Banking leadership team

Experience/Skills
  • High School Diploma/GED required.
  • Pursuing bachelor's degree in Business, Marketing, Data Analytics, Management Information Systems, or related field.
  • Interest in banking, digital user experience, financial technology, or customer behavior research.
  • Experience or coursework in survey design, data visualization, or UX research preferred.
  • Strong communication and storytelling skills — ability to translate data into actionable insights.
  • Proficiency in MS Office software (Excel, Word) is essential.
  • Good organizational skills.
  • Analytical and problem-solving skills with attention to detail.
  • Able to prioritize workload and manage multiple competing tasks and demands.
  • Ability to meet deadlines.
  • Good written and verbal communication skills.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. 

While performing the duties of this job, the employee is required to sit, stand and walk; use hands and fingers to operate keyboard and other office equipment; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop or kneel. The employee may occasionally lift and/or move up to 10 pounds.

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