Bilingual Universal Teller

Are you looking for an amazing sales and customer service job with daytime hours, paid holidays, and terrific benefits?

Some of our fabulous benefits include paid time off, flexible schedule, health insurance, dental insurance, vision insurance, retirement plan, and tuition reimbursement. To top it off, CTCU is a great place to work

Join the CTCU team Community Trust Credit Union (CTCU) is looking for a Bilingual Universal Teller to support our Gurnee branch

The Bilingual Universal Teller is responsible for delivering exceptional service to members by managing financial transactions, including cash and negotiable instruments, and assisting with a wide range of credit union products and services. Focus on building strong relationships, enhancing member loyalty, and increasing wallet share. Assist members and potential members with their financial needs, including setting up new memberships, explaining services, supporting lending activities, resolving issues, and directing members to the appropriate resources. The Bilingual Universal Teller must be bilingual in Spanish and English.

Basic Expectations for Bilingual Universal Teller:

• Accurately handle financial transactions such as deposits, withdrawals, check cashing, and loan payments. Issue money orders, redeem savings bonds, and process wire transfer requests. Transfer funds between member accounts as instructed, ensuring adherence to credit union service standards. Balance cash drawer, negotiables, and daily transactions. Fill orders for currency and coins, and count and record cash deposits in credit union vault.
• Welcome members and answers member phone calls; ability to speak with members in an informative, knowledgeable, and helpful manner about CTCU products and services. Provide essential member services, including opening new memberships and managing account ownership changes, and addressing account issues. Corresponds with or interviews loan applicants on all consumer loan products: prepares necessary documents for approval and processes approved loan documents for disbursement/filing, ensuring they are in compliance with credit union policies and legal requirements. Responsibilities also include, but are not limited to, processing stop payments, check orders, address changes, and troubleshooting app-related concerns.
• Serve as a Notary Public.
• Cross-sell credit union products and services to members.

Some of the things we look for in a Bilingual Universal Teller are:

• Able to communicate effectively via multiple channels (for example, in person, phone, written via email/chat, and video) in Spanish and English is required.
• 12 months or more of similar or related experience.
• Ability to provide top-notch service with every member interaction, including the ability to communicate promotions effectively.
• Previous sales experience and proven success in this environment.
• Ability to navigate/operate a PC in a Windows-based system with ease.
• A high school education or GED.

Compensation & Benefits:

Budgeted starting hourly rate: $20.18/hour. This position is eligible for a sales-based incentive.

This role is eligible for the following benefits:

Paid Time Off

• Generous Paid Time Off
• Health Time
• Personal/Birthday Day each year - eligible after first year of employment
• Bereavement Time

Health/Medical - Eligible first of the month following one full month of employment

• Medical insurance with HMO and PPO plans to choose from
• Dental and Vision insurance
• Flexible Spending Account
• Short and long-term disability insurance, life, and AD&D insurance
• Tuition Reimbursement - eligible after one full year of employment

Retirement Savings:

• 401(k) Retirement Savings Plan - eligible to participate in after one full month of employment.
• Matching Contributions after 1000 hours of service, 21 years of age, and six months of employment. You may begin your contribution on the first pay period of the calendar quarter after one full month of employment. Entry is quarterly.
• Safe Harbor contributions. CTCU provides every eligible employee a contribution of 3% of compensation. In order to participate in the employer contributions under Safe Harbor, you must be 21 years of age, have 12 months of service, and work at least 1,000 hours during that 12 months. Safe Harbor funds are 100% vested, and employees who have met eligibility requirements are eligible to receive the Safe Harbor contribution by completing one hour of service. Safe Harbor entry is semi-annually.