Program Coordinator

Job Overview

Performs professional level work developing, organizing, administering, and evaluating assigned programs and functions, providing guidance and technical expertise to assigned program staff, other departments, the community, and program participants.  Incumbent may coordinate one or more specialized programs.

Salary

$45,654 - $81,681

Ideal Candidate

The Hillsborough County Solid Waste Management Department is seeking a Program Coordinator to provide operational and administrative oversight of the county's solid waste franchise agreement.  The ideal candidate will have working knowledge of Hillsborough County's Solid Waste operations.   Candidates should have demonstrated experience in customer service and case management, along with advanced skills in Microsoft Excel.  Candidate should be able to defuse most escalated customer service issues without the need of next level management. The candidate must be able to effectively work with others to determine agreeable solutions to issues as well as problem-solving.  

Bi-lingual candidates are strongly encouraged to apply. Possession of excellent verbal and written communication abilities in both English & Spanish is a plus.

Core Competencies

• Customer Commitment - Proactively seeks to understand the needs of the customers and provide the highest standards of service.
• Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
• Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
• Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

Duties and Responsibilities 

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

• Plans, develops, organizes and evaluates work processes to ensure the efficient delivery of program services and fulfill program objectives.
• Participates in needs assessment data analysis to assist in developing grant applications to obtain funding for assigned projects.
• Interprets/explains policies, processes, applicable laws, rules, regulations, and guidelines specific to an assigned program to resolve problems, answers program questions, and provides information to current and potential program participants views existing policies, procedures, and directives and recommends changes where necessary.

Coordinates action where several organizational entities are involved and follows up to ensure that all details and program requirements are met.

Reviews program operations for compliance, identifies program strengths and weaknesses and areas of non-compliance, and recommends corrective action. 

Instructs individuals and groups on proper methods and procedures for compliance with program regulations.

Writes or revises procedural and training manuals and summary reports.

Conducts orientation, training and presentations for individuals, groups, and organizations.

Recruits and trains volunteers and program staff and develop work schedules to provide appropriate staff coverage.

Conducts customer/participant surveys to gather information on program services and customer satisfaction and identify gaps in services.

Assists in the development of the program budget, monitors expenditures.

• Processes pre-approved expenditures and assists with preparing grant applications.
• Resolves problems encountered during daily operations and determines appropriate solutions.
• Performs other related duties as required.

Job Specifications

• Knowledge of the specific functions, activities, and services provided by the assigned programs and projects.
• Knowledge of applicable laws and regulations governing assigned programs and projects.
• Knowledge of organizational and methods and procedures relating to the effective coordination and administration of assigned programs.
• Ability to plan, organize, coordinate and supervise the work of assigned staff.
• Ability to communicate effectively, both orally and in writing.
• Ability to prioritize work.
• Ability to work effectively with others.
• Ability to follow oral and written instructions and established procedures.
• Ability to organize programs, projects and special events.
• Ability to monitor, oversee and provide guidance to volunteers, assigned staff, clients and customers.
• Ability to maintain files and records and prepare reports and correspondence.
• Ability to use a computer and related software.

Ability to organize and to multi-task.

Physical Requirements

• The employee is regularly required to talk and hear.
• This position is primarily sedentary. 

Work Category

• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg control requires exertion of forces greater than that of sedentary work and if the worker sits most of the time, the job is considered light work.

Minimum Qualifications Required

• Graduation from an accredited four-year college or university; AND
• One year of experience directly related to the assigned program; OR
• An equivalent combination of education (not less than possession of a high school diploma/GED), training and experience that would reasonably be expected to provide the job-related competencies noted above.

Emergency Management Responsibilities

In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee's department, the County's Office of Emergency Management, or County Administration. Such assignments may be for before, during or after the emergency/disaster.

Additional Job Requirements

A department, depending on the nature of its mission and operations, may require that employees in all or certain positions in this job classification:

1. Maintain the ability to pass the background checks required for the position. These background checks may include but are not limited to:

• Criminal History Background Check using Florida Department of Law Enforcement (FDLE) Criminal Justice Information Services (CJIS)
• Level 1 and Level 2 Background screening (Ch. 435 Florida Statutes)
• Child Abuse, Abandonment and Neglect Record Check using the State Automated Child Welfare Information System (SACWIS)
• Sex Offender and Sexual Predator record check using the list maintained by the Florida Department of Law Enforcement (FDLE)

1. Possess the necessary job-related license(s) or certification(s) that may include possession of a Florida Driver License (Class E) or an applicable Commercial Driver License (CDL).

Career Progression

Employees in this classification that acquire the competencies and minimum qualifications for the next tier will be able to apply for promotional opportunities through a competitive selection process. Employees will not automatically be upgraded to the next tier. Reclassifying a position is based on business need and financial impact and is not based solely on the job competencies or qualifications of the incumbent.

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